Jenzabar ONE vs. Senior Systems

Jenzabar ONE is strongly suited for an all-in one solution for higher ed. The modern web-based platform make it efficient for end users. An institution that wants a full communication platform to connect with students, Jenzabar is the right product for your school. As with any product, development with Jenzabar One continues which is a good thing but also may cause some schools to want more features more quickly.

Incentivized

Senior Systems school software is great for small schools looking for a software package that can be implemented across many departments in the school at a reasonable price. Senior Systems does offer on boarding and training to help learn the system but continuing training is difficult though also necessary. Senior's admissions software modules leave much to be desired though they have purchased Ravenna which offers a top-of-the-line option that blends very well with Senior.

Incentivized

• Jenzabar ONE makes working within the system possible and secure using remote and WFH options.
• Jenzabar ONE is adept at managing the central functions of the Registrar's Office.
• Jenzabar ONE is capable and adequate for student accounts and billing.

Incentivized

• A broad-based, unified platform that can be used in many areas across campus.
• Robust database that is very customizable.
• A web-based platform that can be used on any device.

Incentivized

• the Help system does not always correlate to the current version, so updating that with each update would be very helpful
• a method to test users' permission would be very helpful
• it is sometimes tricky trying to figure out which functions to assign to users, so making that process more clear would be great

• Outdated look and feel for internal and external customers.
• Somewhat complicated and tough to learn; it's not very intuitive.
• Customer service response times and support leave something to be desired.

Incentivized

It makes work easier because everything is in one place. Works well once staff is fully trained. Good for connecting all departments so students can be serviced to the best of our abilities. It's a very strong system overall that isn't always the easiest to learn at first, but once you learn, you'll take nothing else for it.

Never contacted support before.

Jenzabar ONE has 90% of the capabilities of of its competitors, and a price point significantly below those products. Both Banner and PeopleSoft provide capabilities that exceed what we need. Paying for those additional features is not cost effective. In short, Jenzabar ONE does nearly everything we need, and both Banner and PeopleSoft only offer extra capabilities we will not use.

Incentivized

On the admissions front, SchoolAdmin beats the Senior Admissions module hands down for ease of use, performance, customer service, and reliability. We have had no downtime issues with Senior but regularly experienced downtime issues with Senior. School Admin is also very intuitive and easy to learn and use. Senior has a much steeper learning curve.

Incentivized

• Implementing the new admissions portal has led to a 12% increase in enrollment as we were able to spend time directly working with students with how it automated previously manual tasks.
• The ACH and credit card payment portal with self-selection of student payment plans has allowed the business office to collect 70% of what we used to send to collections.

• A fairly priced system.
• [The] convenience of having to manage only one system and database.
• Senior is long overdue for an update and refresh to make it look modern and to make it more easy and intuitive to use.

Incentivized