Jiminny vs. MiaRec Conversation Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jiminny
Score 8.8 out of 10
N/A
Jiminy is presented as a sales intelligence platform for high-growth companies that allows sales teams to capture sales conversations, receive unique data-driven insights, and enables coaching to improve sales performance.N/A
MiaRec Conversation Analytics
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…N/A
Pricing
JiminnyMiaRec Conversation Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JiminnyMiaRec Conversation Analytics
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JiminnyMiaRec Conversation Analytics
Top Pros
Top Cons
Best Alternatives
JiminnyMiaRec Conversation Analytics
Small Businesses
Lead411
Lead411
Score 9.4 out of 10
Wingman
Wingman
Score 8.9 out of 10
Medium-sized Companies
Paperflite
Paperflite
Score 9.8 out of 10
Gong
Gong
Score 9.3 out of 10
Enterprises
Paperflite
Paperflite
Score 9.8 out of 10
Clari
Clari
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JiminnyMiaRec Conversation Analytics
Likelihood to Recommend
10.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
JiminnyMiaRec Conversation Analytics
Likelihood to Recommend
Jiminny
Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
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MiaRec
And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
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Pros
Jiminny
  • Captures every interaction.
  • Provides coaching tools.
  • Integrates with our other tools.
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MiaRec
  • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
  • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
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Cons
Jiminny
  • Coaching in Zoom integration.
  • Meeting passcodes.
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MiaRec
  • they are powerful routing mechanisms that allow us to create the workflows we need
  • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
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Alternatives Considered
Jiminny
Jiminny beats out other competitors hands down.
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MiaRec
No answers on this topic
Return on Investment
Jiminny
  • After an employee left the company, I was able to research client meetings and gain valuable insights into their relationship that helped me move forward on the accounts seamlessly.
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MiaRec
  • Sometimes when we click to call, 2 additional numbers are added and the number is logged
  • Putting clients on hold and transferring clients is very easy.
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ScreenShots

Jiminny Screenshots

Screenshot of Jiminny AI & Analytics in actionScreenshot of

MiaRec Conversation Analytics Screenshots

Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Screenshot of