Jiminny vs. MiaRec Conversation Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jiminny
Score 8.2 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.
$85
per month per user
MiaRec Conversation Analytics
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…N/A
Pricing
JiminnyMiaRec Conversation Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JiminnyMiaRec Conversation Analytics
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
JiminnyMiaRec Conversation Analytics
Top Pros
Top Cons
Best Alternatives
JiminnyMiaRec Conversation Analytics
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Medium-sized Companies
Clari
Clari
Score 8.3 out of 10
Clari
Clari
Score 8.3 out of 10
Enterprises
Clari
Clari
Score 8.3 out of 10
Clari
Clari
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JiminnyMiaRec Conversation Analytics
Likelihood to Recommend
10.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
JiminnyMiaRec Conversation Analytics
Likelihood to Recommend
Jiminny
Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
Read full review
MiaRec
And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.
Read full review
Pros
Jiminny
  • Captures every interaction.
  • Provides coaching tools.
  • Integrates with our other tools.
Read full review
MiaRec
  • The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
  • Customizing the chat icon was easy, and changes can be implemented on the site in seconds.
Read full review
Cons
Jiminny
  • Coaching in Zoom integration.
  • Meeting passcodes.
Read full review
MiaRec
  • they are powerful routing mechanisms that allow us to create the workflows we need
  • I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.
Read full review
Alternatives Considered
Jiminny
Jiminny beats out other competitors hands down.
Read full review
MiaRec
No answers on this topic
Return on Investment
Jiminny
  • After an employee left the company, I was able to research client meetings and gain valuable insights into their relationship that helped me move forward on the accounts seamlessly.
Read full review
MiaRec
  • Sometimes when we click to call, 2 additional numbers are added and the number is logged
  • Putting clients on hold and transferring clients is very easy.
Read full review
ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.

MiaRec Conversation Analytics Screenshots

Screenshot of Access both at-a-glance views and granular visibility into the sentiment analysis and scoring of customer interactions.Screenshot of MiaRec Speech Analytics transforms voice data into a critical business asset and identify trends and root causes of customer experiences.Screenshot of Users can generate statistics for calls, days, groups, users, agents’ performance and more with MiaRec’s reporting features.Screenshot of Monitor and manage agent evaluations with built-in customized Score Cards, enabling users to leverage voice analytics with automatic score cards.Screenshot of