JitBit Help Desk vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JitBit Help Desk
Score 9.1 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
$2,199
one-time fee
Mojo Helpdesk
Score 8.8 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
JitBit Help DeskMojo Helpdesk
Editions & Modules
Small
$2,199
one-time fee
Company
$3,799
one-time fee
Enterprise
$6,499
one-time fee
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
JitBit Help DeskMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
JitBit Help DeskMojo Helpdesk
Features
JitBit Help DeskMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
JitBit Help Desk
9.6
4 Ratings
15% above category average
Mojo Helpdesk
9.8
1 Ratings
17% above category average
Organize and prioritize service tickets10.03 Ratings10.01 Ratings
Subscription-based notifications10.02 Ratings10.01 Ratings
ITSM collaboration and documentation10.01 Ratings9.01 Ratings
Ticket creation and submission9.04 Ratings10.01 Ratings
Ticket response9.04 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
JitBit Help Desk
8.0
4 Ratings
0% below category average
Mojo Helpdesk
10.0
1 Ratings
22% above category average
External knowledge base8.02 Ratings10.01 Ratings
Internal knowledge base8.04 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
JitBit Help Desk
8.0
3 Ratings
0% above category average
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Customer portal8.03 Ratings10.01 Ratings
Email support9.03 Ratings10.01 Ratings
Help Desk CRM integration7.02 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Best Alternatives
JitBit Help DeskMojo Helpdesk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JitBit Help DeskMojo Helpdesk
Likelihood to Recommend
8.0
(4 ratings)
10.0
(1 ratings)
User Testimonials
JitBit Help DeskMojo Helpdesk
Likelihood to Recommend
JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
Read full review
Metadot Corporation
For a small business it is a very good value.
Read full review
Pros
JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
JitBit Software
  • Reporting functionalities could be better
  • Improvements to user management
  • Expansion to AI functionalities
Read full review
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Alternatives Considered
JitBit Software
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.
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Metadot Corporation
Price and customer service.
Read full review
Return on Investment
JitBit Software
  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
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Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

Mojo Helpdesk Screenshots

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