What users are saying about
4 Ratings
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Score 9.2 out of 101
2 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

JitBit Help Desk

If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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Mojo Helpdesk

For a small business it is a very good value.
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Feature Rating Comparison

Incident and problem management

JitBit Help Desk
9.8
Mojo Helpdesk
9.8
Organize and prioritize service tickets
JitBit Help Desk
10.0
Mojo Helpdesk
10.0
Subscription-based notifications
JitBit Help Desk
9.0
Mojo Helpdesk
10.0
ITSM collaboration and documentation
JitBit Help Desk
10.0
Mojo Helpdesk
9.0
Ticket creation and submission
JitBit Help Desk
10.0
Mojo Helpdesk
10.0
Ticket response
JitBit Help Desk
10.0
Mojo Helpdesk
10.0
Expert directory
JitBit Help Desk
Mojo Helpdesk
10.0

Self Help Community

JitBit Help Desk
8.7
Mojo Helpdesk
10.0
External knowledge base
JitBit Help Desk
8.0
Mojo Helpdesk
10.0
Internal knowledge base
JitBit Help Desk
9.4
Mojo Helpdesk
10.0

Multi-Channel Help

JitBit Help Desk
9.4
Mojo Helpdesk
10.0
Customer portal
JitBit Help Desk
9.4
Mojo Helpdesk
10.0
Email support
JitBit Help Desk
9.7
Mojo Helpdesk
10.0
Help Desk CRM integration
JitBit Help Desk
9.0
Mojo Helpdesk
10.0
Social integration
JitBit Help Desk
Mojo Helpdesk
10.0

Pros

JitBit Help Desk

  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
No photo available

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
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Cons

JitBit Help Desk

  • JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
  • I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
  • There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.
Kenneth Hess profile photo

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Alternatives Considered

JitBit Help Desk

JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.Keep it up guys!
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Mojo Helpdesk

Price and customer service.
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Return on Investment

JitBit Help Desk

  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
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Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
No photo available

Screenshots

JitBit Help Desk

Pricing Details

JitBit Help Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JitBit Help Desk Editions & Modules

Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Add comparison