JitBit Help Desk vs. ServiceNow Customer Service Management
JitBit Help Desk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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JitBit Help Desk | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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JitBit Help Desk | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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JitBit Help Desk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
JitBit Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.0 (4 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
JitBit Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | JitBit Software | ServiceNow |
Pros | JitBit Software | ServiceNow |
Cons | JitBit Software | ServiceNow |
Usability | JitBit Software No answers on this topic | ServiceNow |
Support Rating | JitBit Software No answers on this topic | ServiceNow |
Alternatives Considered | JitBit Software | ServiceNow |
Return on Investment | JitBit Software | ServiceNow |
ScreenShots |