TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    REVE Chat

    Score10 out of 10
    N/AREVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…

    $12

    per license per month

    Pricing
    JivoChatREVE Chat
    Editions & Modules
    No answers on this topic
    Standard
    $12
    per license per month
    Advanced
    $20
    per license per month
    Offerings
    Pricing Offerings
    JivoChatREVE Chat
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$12 per license per month
    Additional Details——
    More Pricing Information
    Features
    JivoChatREVE Chat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and REVE Chat
    Feature
    JivoChat
    8.7
    1 Ratings
    0% above category average
    REVE Chat
    -
    Ratings
    Chat history and transcripts9.01 Ratings00 Ratings
    Chat reporting9.01 Ratings00 Ratings
    Chat and web analytics8.01 Ratings00 Ratings
    Best Alternatives
    JivoChatREVE Chat
    Small Businesses
    Olark
    Score10 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JivoChatREVE Chat
    Likelihood to Recommend
    9.0
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JivoChatREVE Chat
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
    Read full review
    REVE Systems
    The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.
    Read full review
    Pros
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
    Read full review
    REVE Systems
    • FAQ Builder is the best feature. It helped me in replying to common customer queries.
    • If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
    • Support of omni channel is the best. I am able to dandle different social media accounts at one platform.
    Read full review
    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    REVE Systems
    • There's nothing that can be improved in my opinion.
    • Every feature works well in REVE Chat and works without any difficulty.
    • It's user interface is easy to use.
    Read full review
    Usability
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
    Read full review
    REVE Systems
    No answers on this topic
    Alternatives Considered
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
    Read full review
    REVE Systems
    One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.
    Read full review
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    REVE Systems
    • My productivity at my office has increased after using REVE chat.
    • My overall experience with REVE Chat is positive.
    • REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket

    REVE Chat Screenshots

    Product screenshotProduct screenshotScreenshot of REVE Chat DashboardScreenshot of Live Chat WindowScreenshot of Visitor AnalyticsScreenshot of Live Chat Window Customization