JobNimbus vs. vCita

It was a great fit while we were a smaller company with simple tasks and jobs. As we grew we realized we needed more from our CRM.

Incentivized

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• Training new customers on how to use
• Adjustable interface
• Easy to use
• Works with Quickbooks
• You can create work orders and invoices through JobNimbus

Incentivized

• Great for online appointment bookings.
• Good for taking payments.
• Good for onboarding new clients.
• Integrates with your website.
• Integrates with Facebook Pages.

Incentivized

• We couldn't adjust what certain things were called (ie what we called "work order" internally were called "job estimates" on JobNimbus)
• The price went up from when we first started using
• It lacked in project management options as our company grew in size
• It wasn't simple to lower the user count; the subscription needed to be changed.

Incentivized

• Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
• Improved ease of use with forms.

Incentivized

We enjoyed JobNimbus while we were a smaller company and our projects didn't have many needs. We've moved on to a larger CRM that can assist and support our team fully.

Incentivized

It was simple to use and learn for a semi-tech savvy user

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

Everyone was very helpful when we contacted support

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

We had two people, myself included, learn everything we could during the setup of our initial interface setup. We became the "masters" of the software so other employees had someone to go to internally with any issues or questions.

Incentivized

We spent 2.5 years with JobNimbus until we got too big for the app. Though it is very customizable, our growing company needed more and decided to move to monday.com.

Incentivized

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Incentivized

• JobNimbus did a great job helping us stay organized
• It gave a great "big Picture" view of our projects
• It integrated well with other apps we used

Incentivized

• I have no clue
• I'm assuming that we would not have people making appointments with us if we didn't have this service

Incentivized