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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Joule

    Score8.1 out of 10
    N/AJoule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.N/A
    Pricing
    Joule
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Joule
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional DetailsJoule Base Joule Base is a no-cost entitlement of SAP cloud products that enables teams to navigate SAP systems more easily, find the right information more quickly, and complete everyday tasks faster. Joule Premium Joule Premium extends Joule Base with more powerful AI, including advanced Joule skills, premium embedded AI scenarios, and Joule Agents. Joule Premium capabilities are accessed through the purchase of AI units. Visit the pricing page linked above to learn more about Joule Premium capabilities.
    More Pricing Information
    Community Pulse
    Joule
    Considered Both Products
    SAP
    Chose Joule
    Does better
    Incentivized
    Chose Joule
    To start with AI
    Incentivized
    Chose Joule
    Joule works very well with my agentic tool to perform tasks in ERP
    Incentivized
    Chose Joule
    Its user experience
    Incentivized
    Chose Joule
    Joule is tightly integrated with SAP products and it used SAP knowledge graph which does not need to give more prompt knowledge
    Incentivized
    Chose Joule
    We feel Claude Code is better as of today, way for defining skills and agents as file-based, than drawing deterministic flow diagrams.
    Incentivized
    Chose Joule
    it helped address many of our system issues where we would have raised an OSS message and wait for SAP processor to provide the solution.
    Incentivized
    Chose Joule
    Joule Consults is more useful for my role.
    Incentivized
    Chose Joule
    Joule knows my needs better than AI
    Incentivized
    Chose Joule
    It simplifies SAP related tasks and improves productivity. Joule is more focused on SAP applications but where as ChatGPT and Copilot can't be effective.
    Incentivized
    Chose Joule
    Joule stacks well against my Oracle ERP; however, the system needs a massive upgrade.
    Incentivized
    Chose Joule
    Joule is efficient for SAP systems because of its native integration with the same
    Incentivized
    Chose Joule
    We have explored Microsoft Copilot, ChatGPT Enterprise, and other AI-powered assistants as part of our broader enterprise AI strategy. We have also evaluated SAP Build and WalkMe AI capabilities for automation, user assistance, and productivity improvements. While Microsoft …
    Incentivized
    Chose Joule
    WalkMe will guide you how to do the work while Joule perform the task itself
    Incentivized
    Chose Joule
    Joule is integrated with SAP landscape and any other product would need whole data integration and custom skills built and more over data security risks
    Incentivized
    Chose Joule
    Still inferior but rich in SAP context
    Incentivized
    Chose Joule
    Because it integrates well with our SAP landscape
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    134 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    95 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    123 Answers
    Lived up to sales and marketing promises
    73%
    Lived up to sales and marketing promises
    68 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    88 Answers
    Best Alternatives
    Joule
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    Cortana (discontinued)
    Score7.5 out of 10
    Enterprises
    Cortana (discontinued)
    Score7.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Joule
    Likelihood to Recommend
    7.8
    (132 ratings)
    Likelihood to Renew
    7.4
    (5 ratings)
    Usability
    7.9
    (130 ratings)
    Availability
    7.3
    (2 ratings)
    Performance
    6.8
    (2 ratings)
    Support Rating
    7.0
    (4 ratings)
    In-Person Training
    7.3
    (1 ratings)
    Online Training
    7.3
    (1 ratings)
    Implementation Rating
    7.9
    (4 ratings)
    Configurability
    6.8
    (2 ratings)
    Contract Terms and Pricing Model
    5.9
    (2 ratings)
    Ease of integration
    7.3
    (2 ratings)
    Product Scalability
    7.7
    (2 ratings)
    Professional Services
    7.3
    (2 ratings)
    Vendor post-sale
    7.7
    (2 ratings)
    Vendor pre-sale
    6.8
    (2 ratings)
    User Testimonials
    Joule
    Likelihood to Recommend
    SAP
    Joule explained ATC findings, including root cause, business impact, recommended APIs, and examples of fixes for S/4HANA readiness checks. Joule today is a point-in-time assistant — great for one question, one generation, one explanation at a time. It is not yet capable of owning a full development flow.
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    Pros
    SAP
    • Users can prompt Joule to create business partners in MDG.
    • The change process for Business partner (Customers/Suppliers) updation is made easy, particularly for updating data such as address and communication details.
    • The workflow process has been simplified by Joule agents, such as identifying the high-priority task and sharing it with the end user.
    • Improved data quality to almost 30%~50% in the CR creation process, which is a significant milestone for us.
    Incentivized
    Read full review
    Cons
    SAP
    • In SuccessFactors Joule should have more tools out of the box.
    • There should be more examples on what is possible to do with Joule or Joule Studio in Successfactors, all available examples seem to focus only on Payroll or Inventory management leaving the HR behind.
    • Document Grounding should be easier to implement, and should be possible to have some kind of permissions per couuntry / user group for specific documents. The implementation with Sharepoint makes it harder to complete because normally we need some extra team to join and help and until now, I always had issues implementing it. I believe that it would make it much easier if the documents could be stored and managed inside SuccessFactors.
    Incentivized
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    Likelihood to Renew
    SAP
    As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved
    Incentivized
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    Usability
    SAP
    I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.
    Incentivized
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    Reliability and Availability
    SAP
    It must be embedded in lower and on prim version
    Incentivized
    Read full review
    Performance
    SAP
    It is indeed high performance tool to optimize your performance
    Incentivized
    Read full review
    Support Rating
    SAP
    Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.
    Incentivized
    Read full review
    In-Person Training
    SAP
    Ai assist
    Incentivized
    Read full review
    Implementation Rating
    SAP
    Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.
    Incentivized
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    Alternatives Considered
    SAP
    Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do
    Incentivized
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    Scalability
    SAP
    Yes as sap is used widely across organisation
    Incentivized
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    Return on Investment
    SAP
    • Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
    • Facilitate effortless information access, since it allows us to search and receive instant responses.
    • Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.
    Incentivized
    Read full review
    ScreenShots

    Joule Screenshots

    Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.