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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Joyfill

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    A mobile inspection forms app for the workforce. Teams can use Joyfill to mobilize forms, eliminate manual paper forms & collect data from anywhere, on any device. Joyfill is presented by the vendor as a user-friendly inspection app, and boasts users among 1000+ companies and contractors worldwide. Joyfill's mission is to create an efficient and more enjoyable experience to filling out work forms…

    $40

    per month per user

    Satmetrix (discontinued)

    Score8 out of 10
    N/ASatmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
    Pricing
    JoyfillSatmetrix (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JoyfillSatmetrix (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    JoyfillSatmetrix (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Joyfill and Satmetrix (discontinued)
    Feature
    Joyfill
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    1% below category average
    Survey templates00 Ratings8.02 Ratings
    Themes00 Ratings8.02 Ratings
    Custom logo/branding00 Ratings8.02 Ratings
    Survey Content
    Comparison of Survey Content features of Joyfill and Satmetrix (discontinued)
    Feature
    Joyfill
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    6% below category average
    Changes to live survey00 Ratings8.02 Ratings
    Question design help00 Ratings8.02 Ratings
    Multiple question types00 Ratings8.02 Ratings
    Survey Logic
    Comparison of Survey Logic features of Joyfill and Satmetrix (discontinued)
    Feature
    Joyfill
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    4% below category average
    Survey logic flexibility00 Ratings8.02 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Joyfill and Satmetrix (discontinued)
    Feature
    Joyfill
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    1% below category average
    Response tracking00 Ratings8.02 Ratings
    Data export00 Ratings8.02 Ratings
    Standard reports00 Ratings8.02 Ratings
    Custom reports00 Ratings8.02 Ratings
    Analytics00 Ratings8.02 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Joyfill and Satmetrix (discontinued)
    Feature
    Joyfill
    -
    Ratings
    Satmetrix (discontinued)
    8.0
    2 Ratings
    8% below category average
    Access controls00 Ratings8.02 Ratings
    Compliance00 Ratings8.02 Ratings
    Best Alternatives
    JoyfillSatmetrix (discontinued)
    Small Businesses
    No answers on this topic
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Qualaroo
    Score7 out of 10
    Enterprises
    No answers on this topic
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JoyfillSatmetrix (discontinued)
    Likelihood to Recommend
    8.3
    (3 ratings)
    4.0
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.1
    (5 ratings)
    User Testimonials
    JoyfillSatmetrix (discontinued)
    Likelihood to Recommend
    Joyfill
    Previously for any inspection we use any ordinary forms using pan and paper so with this method we doesn't get the report of the user and our inspection but with the help of Joyfill we are getting proper reports.
    Incentivized
    Read full review
    Discontinued Products
    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Incentivized
    Read full review
    Pros
    Joyfill
    • Creating Customized Form.
    • Data collection or storage via phone.
    • Access the report from anywhere.
    Incentivized
    Read full review
    Discontinued Products
    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Read full review
    Cons
    Joyfill
    • Glitchy here and there with updates.
    • Cannot annotate on photos.
    • Sometimes syncing conflicts.
    Read full review
    Discontinued Products
    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Incentivized
    Read full review
    Likelihood to Renew
    Joyfill
    No answers on this topic
    Discontinued Products
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Incentivized
    Read full review
    Alternatives Considered
    Joyfill
    No answers on this topic
    Discontinued Products
    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Read full review
    Return on Investment
    Joyfill
    • We are now getting reports of the surveys and inspection which we doesn't get earlier by manual forms.
    • We are also now collection or taking signatures from any users in any document online without using any third party application or tool
    Incentivized
    Read full review
    Discontinued Products
    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Incentivized
    Read full review
    ScreenShots

    Joyfill Screenshots

    Screenshot of All your inspection forms at your fingertipsScreenshot of Flag deficiencies & add photos directly to formsScreenshot of Save and store all your data in the cloudScreenshot of Fill out forms and collect data while offlineScreenshot of Collect eSignatures from your mobile or tablet device