JumpTrack vs. Wise Systems

JumpTrack is the only fully integrated option for DDMS users and it is far preferable to manual signature collection. There are some glitches with the app as well as some ease of functionality improvements that are desirable with the website. Some educational material is available through ECI's Knowledgebase although finding it could be easier and it is somewhat incomplete. As a long time DDMS user this solved many problems with regards to finding POD's. The integration works well, drivers are able to do most of the daily setup themselves in the morning and having the daily stops come up in order on their tablet makes doing the job easier. This program has improved efficiency across the board. It is not a perfect solution but overall it's a better solution than what else is available.

Incentivized

• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

Incentivized

• Route optimization is not always available or working.
• Customer addresses are not always found in google maps.
• Does not have the ability to reopen a signed invoice.
• Does not have the ability to "redeliver" if items are missing.
• Route optimization often needs (every day) human input to make it right.
• Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.

Incentivized

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have

Incentivized

There is a lack of published info, support is non responsive, the knowledge base is onerous to use. If you can find the topic you are looking for in the knowledge base, it is often incomplete and/or inaccurate. These articles appear to have been written for some other operating system or software than what we are using

Incentivized

We use JumpTrack over other programs out there because of how well it integrates with DDMS, our ERP software. We also like that nothing has to be installed on any computers. It's fully web-based/cloud based product. We like it's developed by Eci who made our ERP software so we already have a working relationship with it's creator

Incentivized

• Cost saving for sure Customer call and say I never got this item pull up JumpTrack I have the picture you got this item!
• Being able to know who got this delivery!
• having a picture attached to show where it was left

Incentivized