PhoneBurner Reviews

6 Ratings
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Score 9.9 out of 100

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Reviews (1-2 of 2)

Stefan Silverman | TrustRadius Reviewer
May 21, 2020

PhoneBurner Blasts Through Lead Calls

Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm a marketing/sales consultant. My franchisor clients hire me to sell their franchises. PhoneBurner enables me to effectively nurture leads using live calls, recorded messages, emails, and texts and enables me to reach out to many more leads each day that I could possibly do any other way. End result: more sales of franchises.
  • Dramatically increases the number of prospect calls I can make per hour.
  • Prospects that don't answer automatically receive a customized voicemail and email.
  • Call events are automatically logged in the prospect's record.
  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
PhoneBurner is an essential tool for anyone working with a large number of warm leads where repeated contact attempts are necessary to move them forward in the sales process. Best used where prospects have "opted in" and are expecting a call. It's not a tool for cold calling.
Read Stefan Silverman's full review
Erin Miller | TrustRadius Reviewer
May 14, 2020

A must have for Inside Sales Agents

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PhoneBurner as a way to quickly collect and sort data on prospective clients, track call history, number of dials, send automated emails, and maintain notes on each dial made. Using PhoneBurner increases productivity by allowing files to be accessed quickly by simply searching key words and reduces the amount of physical files and paper needed to almost none.
  • Increases productivity by allowing for exponentially higher numbers of contacts made each day
  • Sorts and compiles data in a customizable way allowing each user to create the most effective and efficient system for them
  • Logs each call made to individual contact along with emails sent and notes of each conversation
  • They changed the detailed report that follows an import of new data. What they had originally was better.
PhoneBurner works well for an inside sales agent, but would not be very useful for outside sales and agents who work in the field. If someone were to do a phone campaign of any kind, this would be the ideal method to both complete it quickly and sort all of the data collected.
Read Erin Miller's full review

Feature Scorecard Summary

Contact preview (2)
7.0
Dialer-CRM integration (1)
9
Call notes & tags (2)
9.0
Automatic call logging (2)
9.5
Outbound dialing (2)
10.0
Custom caller ID (2)
6.0
Recorded voicemail drop (2)
9.0
Dialer contact import (2)
10.0
Campaign & list management (2)
9.0
Follow-up calls (2)
9.0
Dialer reporting & analytics (2)
9.0
Dialer compliance (2)
8.5

About PhoneBurner

PhoneBurner is a cloud-based Power Dialer and Sales Acceleration platform that aims to help sales teams have more live conversations in less time. The software streamlines repetitive and time-consuming tasks, which the vendor says increases sales rep productivity up to 4x. According to the vendor, unlike other dialer software, PhoneBurner delivers instant connections - no pause, no delay, no dropped calls.

Key features:
  • Power dial up to 80 contacts per hour
  • Drop voicemails in one click
  • Send 1-click emails based on call result
  • Access analytics and real-time reporting
  • Intelligently distribute leads to your team
  • Record calls automatically
  • Transfer calls to other agents
  • Automate workflows
  • Build time-saving call cadences
  • Increase live answers with Local ID
  • Manage an entire team from a single admin dashboard.
According to the vendor, PhoneBurner powers thousands of clients and millions of calls, every month, and customers love its ease of use. The vendor offers a free trial of the platform which does not require a credit card.

PhoneBurner Features

Dialer Logistics Features
Has featureSingle line dialing
Does not have featureDouble line dialing
Does not have featureTriple line dialing
Has featureCall into server with landline
Has featureCall into server with VoIP "soft phone"
Has featureCall into server with mobile phone
Does not have featurePredictive dialer
Has featurePower dialer
Preview Dialer Features
Has featureContact preview
Has featureDialer-CRM integration
Has featureBuilt-in CRM
Does not have featureDialer integration to social media
Does not have featureSI database integration
Has featureCall notes & tags
Has featureAutomatic call logging
Core Dialer Features
Has featureOutbound dialing
Has featureInbound routing
Has featureCustom caller ID
Does not have featureClick-to-call
Has featureRecorded voicemail drop
Has featureDialer contact import
Has featureCampaign & list management
Call Follow-up and Quality Assurance Features
Has featureSales emails
Has featureFollow-up calls
Has featureAppointment scheduling
Has featureCalendar sync
Has featureDialer reporting & analytics
Has featureDialer call recording
Does not have featureDialer call monitoring
Has featureDialer compliance
Additional Features
Has featureSMS text messaging
Has featureLocal Caller ID
Has featureLead management
Has featureCall recording
Has featureCall tracking
Has featureEmail tracking
Has featureFree white-glove setup and onboarding
Has featureCall transfer
Has featureVoicemail drop
Has featureAutomatic lead distribution

PhoneBurner Screenshots

PhoneBurner Integrations

HubSpot, PieSync, Zapier, SalesForce, Custom API

PhoneBurner Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Unlimited - 1 user$149.00per user, per month

No contracts. No setup fees. No credit card free trial. Discounts are available for teams based on team size and term length. Admins are free unless engaged in dialing.

PhoneBurner Customer Size Distribution

Consumers
10%
Small Businesses (1-50 employees)
50%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

PhoneBurner Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

PhoneBurner Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:US And Canada
Supported Languages: English