PhoneBurner

Overview

Reviews

We love PhoneBurner

9
PhoneBurner is used in our organization for our SDR team to go through their outbound calls. They connect it with Hubspot to make a …

PhoneBurner Review

7
We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various …
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Reviewer Pros & Cons

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Pricing

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Unlimited - 1 user

$149.00

Cloud
per user, per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.phoneburner.com/homepage/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is PhoneBurner?

PhoneBurner is a cloud-based Power Dialer and Sales Acceleration platform powers sales teams to more live conversations, in less time. The software streamlines repetitive and time-consuming tasks, which the vendor says increases sales rep productivity up to 4x. According to the vendor, unlike other dialer software, PhoneBurner delivers instant connections - no pause, no delay, no dropped calls.

Key features:
  • Power dial up to 80 contacts per hour
  • Drop voicemails in one click
  • Send 1-click emails based on call result
  • Send 1-click SMS based on call result
  • Access analytics and real-time reporting
  • Intelligently distribute leads to your team
  • Record or monitor calls live
  • Transfer calls to other agents
  • Automate workflows
  • Build time-saving call cadences
  • Increase live answers with Local ID
  • Manage an entire team from a single admin dashboard
According to the vendor, PhoneBurner powers thousands of clients and millions of calls, every month, and customers love its ease of use. The vendor offers a free trial of the platform which does not require a credit card.

PhoneBurner Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Built-in CRM
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: SMS text messaging
  • Supported: Local Caller ID
  • Supported: Lead management
  • Supported: Call recording
  • Supported: Call tracking
  • Supported: Email tracking
  • Supported: White-glove setup and onboarding
  • Supported: Call transfer
  • Supported: Voicemail drop
  • Supported: Automatic lead distribution
  • Supported: Spam number monitoring

PhoneBurner Screenshots

Intelligently and automatically distribute leads to your teamDial up to 80 contacts per hour with our intuitive, feature-rich interface.Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline.Intelligently and automatically distribute leads to your team, using highly customizable rules.Create detailed reports to track agent and team performance using real-time and historical analytics.Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails and SMS, apply tags, move contacts into folders or add to do-not-call list, and more.Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today.Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast!Send a personalized email and/or SMS for any call outcome with one click. Track email opens, link clicks, video views and more.PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner Videos

PhoneBurner Overview, 2-minutes
What is PhoneBurner?

PhoneBurner Integrations

PhoneBurner Competitors

PhoneBurner Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

PhoneBurner Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUS And Canada
Supported LanguagesEnglish

Alternatives

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Reviews and Ratings

(18)

Ratings

Reviews

(1-8 of 18)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We're using PhoneBurner to generate leads and for calling purposes. It helps the company when it comes to daily touchbase and to get ahold of our clients and potentially close a sale.
  • Manage leads and contacts
  • High chance of call and SMS touchbase
  • Easy to organize Medium and High users
  • Automated SMS
  • Low cost
  • Generating auto SMS
  • System down sometimes
  • Timezone mapping not accurate
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
Nathan Newman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
PhoneBurner is used in our organization for our SDR team to go through their outbound calls. They connect it with Hubspot to make a seamless feed of data back and forth. They are using it to overcome the time it takes to call through a list of potential customers. All of my SDR staff love PhoneBurner.
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
  • I think that being able to use PhoneBurner to record Zoom Calls would be helpful.
I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.
Score 1 out of 10
Vetted Review
Verified User
Review Source
We're using it within the Sales Development team exclusively.
  • Makes dialing faster
  • Groups leads ok
  • SDRs seem to like it
  • Hubspot integration doesn't actually work
  • Makes false claims about Hubspot integration
  • Takes forever to connect with Client Success
If you're trying to use this with Hubspot, keep in mind that it only works with text properties. I don't know about you, but [I believe that] IMO unstructured data (aka text properties) are basically useless when it comes to high volume, transactional processes like prospecting.

If you have any structured data whatsoever -- like a drop down field, a picklist, anything that depends on selecting from a menu of options, the sync flat-out doesn't work. I'm especially irritated because [I feel] they are not transparent about this, and do not actually know how to make it work, though they claim they do.

[I believe] until they build an actual integration that works with other types of Hubspot properties, there's no way I'd recommend this to anyone using Hubspot. And I think they should take down their Hubspot marketplace listing (or at least modify it) because it's false-advertising as-is.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using the trial version and we liked it a lot. It is a tool that did not charge us any fees. It was easy to install, learn, configure, and use on a daily basis and can be customized. Today, PhoneBurner is used in several departments of the organization such as IT with Service Desk and Help Desk, Sales, and support in general. The tool adds a lot of quality at a low cost and makes life much easier by optimizing time.
  • It is super easy to upload the lead list and keep everything in a unified and easy to use record.
  • Time savings in the case of calling more than 50 people during a single day for example.
  • Extremely friendly interface and reliable software.
  • A little delay sometimes and locking in a rare way. But it needs to be fixed.
The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.
The manufacturer's support is relatively good and satisfactory. It has a fair response time and a good cordiality with us. The software is very difficult to give some kind of problem and involves technical support. Basically, just restart the PC and solve it.
Shashank Pathak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
PhoneBurner has been a priceless platform for our customers. The coordination with this product is incredibly simple to utilize, both from our turn of events and the customers' sides, and our client's customers persistently rave about the growth that they have seen after implementing the platform. Customers both large and small have profited by this expansion, some announcing as much as a 3x increment in contact rate.
  • Sales CRM Dashboard
  • Easy Texting / SMS Feature
  • Automatic Lead Distribution System
  • Detailed Leads Reporting
  • Sometimes it behaves very slow while responding
  • It can't remove black listed number automatically
  • Some CRM connectivity is not available
I enjoyed how the clients could set up the design on what is generally basic to them while experiencing the rundowns. I additionally like separating records and the ability to move from envelope to organizer. I found that the schedule arranges the names that are fit to be called every day as an update.
Their support/customer service team is always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. Overall their support team is so helpful. Their customer support representative actually cares about clients and does what's necessary to assist us.
September 12, 2020

PhoneBurner Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various throw-away numbers to try out in our phone system and use PhoneBurner to reflect these numbers. It is not deployed across the entire organization, we use it as a tool to configure and troubleshoot various other systems.
  • Easily provision new numbers to the app.
  • Quickly and easily get rid of old numbers.
  • Mobility on any device.
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.
Good technical support if needed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I'm a marketing/sales consultant. My franchisor clients hire me to sell their franchises. PhoneBurner enables me to effectively nurture leads using live calls, recorded messages, emails, and texts and enables me to reach out to many more leads each day that I could possibly do any other way. End result: more sales of franchises.
  • Dramatically increases the number of prospect calls I can make per hour.
  • Prospects that don't answer automatically receive a customized voicemail and email.
  • Call events are automatically logged in the prospect's record.
  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
PhoneBurner is an essential tool for anyone working with a large number of warm leads where repeated contact attempts are necessary to move them forward in the sales process. Best used where prospects have "opted in" and are expecting a call. It's not a tool for cold calling.
They have always been responsive when I need help.
Erin Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PhoneBurner as a way to quickly collect and sort data on prospective clients, track call history, number of dials, send automated emails, and maintain notes on each dial made. Using PhoneBurner increases productivity by allowing files to be accessed quickly by simply searching key words and reduces the amount of physical files and paper needed to almost none.
  • Increases productivity by allowing for exponentially higher numbers of contacts made each day
  • Sorts and compiles data in a customizable way allowing each user to create the most effective and efficient system for them
  • Logs each call made to individual contact along with emails sent and notes of each conversation
  • They changed the detailed report that follows an import of new data. What they had originally was better.
PhoneBurner works well for an inside sales agent, but would not be very useful for outside sales and agents who work in the field. If someone were to do a phone campaign of any kind, this would be the ideal method to both complete it quickly and sort all of the data collected.
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.