PhoneBurner

I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.

I think it would be great in any mid size to large scale sales team. With our ability as managers to go through every call or even join calls live is a huge way that it can help any sales manager and team really ramp up their sales strategy.

If you're trying to use this with Hubspot, keep in mind that it only works with text properties. I don't know about you, but [I believe that] IMO unstructured data (aka text properties) are basically useless when it comes to high volume, transactional processes like prospecting.

If you have any structured data whatsoever -- like a drop down field, a picklist, anything that depends on selecting from a menu of options, the sync flat-out doesn't work. I'm especially irritated because [I feel] they are not transparent about this, and do not actually know how to make it work, though they claim they do.

[I believe] until they build an actual integration that works with other types of Hubspot properties, there's no way I'd recommend this to anyone using Hubspot. And I think they should take down their Hubspot marketplace listing (or at least modify it) because it's false-advertising as-is.

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.

The manufacturer's support is relatively good and satisfactory. It has a fair response time and a good cordiality with us. The software is very difficult to give some kind of problem and involves technical support. Basically, just restart the PC and solve it.

I enjoyed how the clients could set up the design on what is generally basic to them while experiencing the rundowns. I additionally like separating records and the ability to move from envelope to organizer. I found that the schedule arranges the names that are fit to be called every day as an update.

Their support/customer service team is always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. Overall their support team is so helpful. Their customer support representative actually cares about clients and does what's necessary to assist us.

Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.

Good technical support if needed.

PhoneBurner is an essential tool for anyone working with a large number of warm leads where repeated contact attempts are necessary to move them forward in the sales process. Best used where prospects have "opted in" and are expecting a call. It's not a tool for cold calling.

They have always been responsive when I need help.

PhoneBurner works well for an inside sales agent, but would not be very useful for outside sales and agents who work in the field. If someone were to do a phone campaign of any kind, this would be the ideal method to both complete it quickly and sort all of the data collected.

Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.