KACE Cloud Mobile Device Manager (MDM) vs. ManageEngine Endpoint Central

For me, the patch management feature and the ability to control remote computers either for maintenance purposes or for assisting users has been the biggest benefit of using ManageEngine Endpoint Central for us. We also use additional features like Malware Protection and Endpoint DLP. ManageEngine Endpoint Central also makes keeping inventory of computers and software simple by just adding them to the scope of management.

Incentivized

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• I want ManageEngine Endpoint Central to have a feature like a remote group should show systems that are not patched specially for Tuesday patches, as right now I have to manually check each system which is not patched
• This is not a new feature I am asking for but I want you to revert back to the missing patches old page the current one doesn't show everything like it used to before
• I would like ManageEngine Endpoint Central to have some good patching reports by remote office

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

ManageEngine Endpoint Central has significantly improved our IT operations by simplifying endpoint management and delivering excellent patch management capabilities. The centralized automation for operating system and third-party application updates has reduced manual workload, improved security compliance, minimized downtime, and increased overall efficiency. Its ability to manage multiple endpoints from a single console has provided strong operational control and a valuable return on investment for our organizations.

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

Manage Engine is in a different league if I have to compare. Also, I am very secure, as most of what we do is very Security-oriented. It's not just a ticketing and remote support system; it's a Global Systems Monitoring, Updating, Securing, and Remote Support System that makes the life of an IT Support Engineer much easier.

• better management of inventory
• Easier to assess the users' needs when it comes to upgrading systems
• Easier to make sure we are meeting the requirements of the various users and departments without going overboard and buying systems that are much more powerful (and therefore more expensive) than is needed for a given use

Incentivized