Item: ManageEngine Endpoint Central
Rating: 8
Author: Verified User

Overall Satisfaction with ManageEngine Endpoint Central

Use Cases and Deployment Scope

We use Endpoint Central to handle inventory and patch management of our workstations, monitoring endpoint health such as disk usage, memory usage, and processor usage, as well as using the remote control capabilities for helpdesk support tasks.
The endpoint health checks are extremely helpful for gauging which machines need to be upgraded or replaced in the future, as well as for sizing replacement hardware based on the needs of the user and the real-world software requirements.
Patch management, along with other patch management tools, helps us make sure we are staying on top of vulnerabilities as they arise, as well as maintaining an inventory of software and other applications as they are used in our organization.

Pros and Cons

Pros

Endpoint health statistics (CPU, Memory, and disk usage)
Software inventory management (installs and uninstalls etc)
grouping systems by categories such as OS version or vulnerabilities
Monitoring warranty status
Patch management
Inventory management

Cons

The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
Remote control could work better
Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser

Return on Investment

better management of inventory
Easier to assess the users' needs when it comes to upgrading systems
Easier to make sure we are meeting the requirements of the various users and departments without going overboard and buying systems that are much more powerful (and therefore more expensive) than is needed for a given use

Usability

It does what I need it to do, and for the most part the various functions are well documented should I need to perform a task I haven't done before, however I have used other tools that were better in some regards like Kaseya VSA was much faster at finding a given system and getting connected to it - especially important when providing high priority support to a user

Alternatives Considered

Kaseya VSA, ConnectWise RMM, Microsoft Intune and FortiClient

Kaseya's system of handling patch management was not as intuitive as Endpoint Central, however in some respects it was easier to set up.
Kaseya VSA and ConnectWise are also more geared towards managed service providers that handle multiple organizations versus a single company's IT department, which Endpoint Central seems more designed for.
Intune, while helpful for machine management, does not have the level of overall endpoint management and inventory management and is better used alongside another endpoint management tool.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Not sure

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ManageEngine Endpoint Central go as expected?

I wasn't involved with the implementation phase

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

FortiClient, Microsoft Intune, VMware vSphere, Varonis Data Security Platform, Unitrends, Fortinet FortiGate

Likelihood to Recommend

Compared to other endpoint management tools that I have experience with, the patch management and the system health statistics functions work much better and are easier to navigate.
The endpoint control functions are nowhere near as good as what I've used with Kaseya's VSA application - with that you could remote control a machine via a remote desktop type interface, or you could connect to the command line or PowerShell and it functioned as if you were directly connected to the machine - command history, tab completion, etc.. "just worked" and if the endpoint disconnected, you didn't lose anything that was going in the window when it reconnected (Exception being if the machine rebooted), grouping systems by department or building was also easier, as was moving systems between groups.

Comments

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Endpoint Central does what I need