22 Ratings
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Score 8 out of 100
13 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    IT Asset Management

    8.0

    KACE Systems Management Appliance

    80%

    SOTI MobiControl

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.6
    86%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.3
    73%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    8.0

    SOTI MobiControl

    80%
    4 Ratings

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings
    8.0

    SOTI MobiControl

    80%
    1 Rating

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    6.0

    SOTI MobiControl

    60%
    1 Rating

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
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    SOTI

    Well if you have lots of devices to maintain, then you cannot give admin privileges to the users. You need the kiosk mode, so that the users only operate on whitelisted applications. The usage of SOTI MobiControl also causes efforts. You should consider using it, when the number of devices increases. If there are only a few devices, it might be easier not to use a MDM solution.
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
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    SOTI

    • Flexibility.
    • Ease of configuration.
    • Admin simplicity.
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
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    SOTI

    • Make it easier to load batch files and scripts
    • Have the ability to add full file installs for computers and other devices
    • Ability to have multiple people connected to a device
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SOTI MobiControl

      Starting Price

      Editions & Modules

      SOTI MobiControl editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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        SOTI

        I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).
        Read full review

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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        SOTI

        We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
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        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        SOTI

        Soti was always the go to for Windows Mobile. Nobody else came close.
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        SOTI

        • Costly per device.
        • Capable solution.
        • Relatively limited configuration capabilities.
        Read full review

        Screenshots

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