Kayako vs. Ruby Virtual Receptionist Services
Kayako vs. Ruby Virtual Receptionist Services
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month | |
Ruby | N/A | Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions. | $129 per month |
Kayako | Ruby Virtual Receptionist Services | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399 | ||||||||||||||
More Pricing Information |
Kayako | Ruby Virtual Receptionist Services | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kayako | Ruby Virtual Receptionist Services | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Smith.ai Live Website Chat Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | No answers on this topic |
All Alternatives | View all alternatives | View all alternatives |
Kayako | Ruby Virtual Receptionist Services | |
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Likelihood to Recommend | 1.0 (22 ratings) | 5.0 (1 ratings) |
Likelihood to Renew | 7.8 (11 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Availability | 7.5 (2 ratings) | - (0 ratings) |
Support Rating | 2.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Kayako | Ruby Virtual Receptionist Services | |
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Likelihood to Recommend | Kayako | Ruby Receptionists, Inc |
Pros | Kayako | Ruby Receptionists, Inc |
Cons | Kayako | Ruby Receptionists, Inc |
Likelihood to Renew | Kayako | Ruby Receptionists, Inc No answers on this topic |
Usability | Kayako | Ruby Receptionists, Inc No answers on this topic |
Reliability and Availability | Kayako | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Kayako | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Kayako | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Kayako | Ruby Receptionists, Inc |
Return on Investment | Kayako | Ruby Receptionists, Inc |
ScreenShots |