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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KeySurvey

    Score5.6 out of 10
    N/AN/AN/A

    MaritzCX

    Score7 out of 10
    N/AN/AN/A
    Pricing
    KeySurveyMaritzCX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KeySurveyMaritzCX
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    KeySurveyMaritzCX
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    8.8
    1 Ratings
    9% above category average
    MaritzCX
    6.0
    1 Ratings
    29% below category average
    Survey templates9.11 Ratings7.01 Ratings
    Themes8.21 Ratings6.01 Ratings
    Custom logo/branding9.11 Ratings5.01 Ratings
    Survey Content
    Comparison of Survey Content features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    8.8
    1 Ratings
    3% above category average
    MaritzCX
    8.0
    1 Ratings
    6% below category average
    Changes to live survey8.21 Ratings6.01 Ratings
    Question design help9.11 Ratings9.01 Ratings
    Multiple question types9.11 Ratings9.01 Ratings
    Survey Logic
    Comparison of Survey Logic features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    9.1
    1 Ratings
    8% above category average
    MaritzCX
    7.0
    1 Ratings
    18% below category average
    Survey logic flexibility9.11 Ratings7.01 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    9.1
    1 Ratings
    11% above category average
    MaritzCX
    6.8
    1 Ratings
    18% below category average
    Response tracking9.11 Ratings8.01 Ratings
    Data export9.11 Ratings5.01 Ratings
    Standard reports9.11 Ratings8.01 Ratings
    Custom reports9.11 Ratings5.01 Ratings
    Analytics9.11 Ratings8.01 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    8.6
    1 Ratings
    1% below category average
    MaritzCX
    7.0
    1 Ratings
    21% below category average
    Access controls9.11 Ratings5.01 Ratings
    Compliance8.21 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of KeySurvey and MaritzCX
    Feature
    KeySurvey
    8.2
    1 Ratings
    2% above category average
    MaritzCX
    5.0
    1 Ratings
    47% below category average
    Respondent restrictions8.21 Ratings5.01 Ratings
    Best Alternatives
    KeySurveyMaritzCX
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KeySurveyMaritzCX
    Likelihood to Recommend
    8.2
    (3 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KeySurveyMaritzCX
    Likelihood to Recommend
    Form.com (WorldAPP)
    It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
    Incentivized
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    MaritzCX
    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Incentivized
    Read full review
    Pros
    Form.com (WorldAPP)
    • Ease of use for distributing email to large quantities of recepients.
    • Exporting data for data evaluation and manipulation.
    • Customizing the types of questions and response scoring.
    Read full review
    MaritzCX
    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Incentivized
    Read full review
    Cons
    Form.com (WorldAPP)
    • Based on our usage we didn't face issues using KeySurvey
    Read full review
    MaritzCX
    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Incentivized
    Read full review
    Likelihood to Renew
    Form.com (WorldAPP)
    This decision is out of my hands.
    Read full review
    MaritzCX
    No answers on this topic
    Support Rating
    Form.com (WorldAPP)
    We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
    Incentivized
    Read full review
    MaritzCX
    No answers on this topic
    Alternatives Considered
    Form.com (WorldAPP)
    In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
    Incentivized
    Read full review
    MaritzCX
    MaritzCX was actually to only survey software I have used. No comparison to describe in this section
    Incentivized
    Read full review
    Return on Investment
    Form.com (WorldAPP)
    • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
    • Improved customer service based on clients feedback
    • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
    Read full review
    MaritzCX
    • Saved our department from needing to purchase additional event software
    • I was not responsible for actual purchase of MaritzCX
    Incentivized
    Read full review
    ScreenShots