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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KeySurvey

    Score5.6 out of 10
    N/AN/AN/A

    Novi Survey

    Score8 out of 10
    N/ANovi Survey offers both a hosted cloud deployment and an on-premise installable survey software for businesses of any size.N/A
    Pricing
    KeySurveyNovi Survey
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KeySurveyNovi Survey
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    KeySurveyNovi Survey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    8.8
    1 Ratings
    9% above category average
    Novi Survey
    6.3
    1 Ratings
    24% below category average
    Survey templates9.11 Ratings6.01 Ratings
    Themes8.21 Ratings6.01 Ratings
    Custom logo/branding9.11 Ratings7.01 Ratings
    Survey Content
    Comparison of Survey Content features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    8.8
    1 Ratings
    3% above category average
    Novi Survey
    8.7
    1 Ratings
    2% above category average
    Changes to live survey8.21 Ratings9.01 Ratings
    Question design help9.11 Ratings9.01 Ratings
    Multiple question types9.11 Ratings8.01 Ratings
    Survey Logic
    Comparison of Survey Logic features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    9.1
    1 Ratings
    8% above category average
    Novi Survey
    9.0
    1 Ratings
    7% above category average
    Survey logic flexibility9.11 Ratings9.01 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    9.1
    1 Ratings
    11% above category average
    Novi Survey
    8.6
    1 Ratings
    6% above category average
    Response tracking9.11 Ratings9.01 Ratings
    Data export9.11 Ratings9.01 Ratings
    Standard reports9.11 Ratings9.01 Ratings
    Custom reports9.11 Ratings9.01 Ratings
    Analytics9.11 Ratings7.01 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    8.6
    1 Ratings
    1% below category average
    Novi Survey
    8.0
    1 Ratings
    8% below category average
    Access controls9.11 Ratings8.01 Ratings
    Compliance8.21 Ratings8.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of KeySurvey and Novi Survey
    Feature
    KeySurvey
    8.2
    1 Ratings
    2% above category average
    Novi Survey
    7.0
    1 Ratings
    14% below category average
    Respondent restrictions8.21 Ratings7.01 Ratings
    Best Alternatives
    KeySurveyNovi Survey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KeySurveyNovi Survey
    Likelihood to Recommend
    8.2
    (3 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KeySurveyNovi Survey
    Likelihood to Recommend
    Form.com (WorldAPP)
    It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
    Incentivized
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    Novi Survey
    Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
    Incentivized
    Read full review
    Pros
    Form.com (WorldAPP)
    • Ease of use for distributing email to large quantities of recepients.
    • Exporting data for data evaluation and manipulation.
    • Customizing the types of questions and response scoring.
    Read full review
    Novi Survey
    • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
    • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
    • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
    Incentivized
    Read full review
    Cons
    Form.com (WorldAPP)
    • Based on our usage we didn't face issues using KeySurvey
    Read full review
    Novi Survey
    • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
    • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
    • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
    Incentivized
    Read full review
    Likelihood to Renew
    Form.com (WorldAPP)
    This decision is out of my hands.
    Read full review
    Novi Survey
    No answers on this topic
    Support Rating
    Form.com (WorldAPP)
    We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
    Incentivized
    Read full review
    Novi Survey
    No answers on this topic
    Alternatives Considered
    Form.com (WorldAPP)
    In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
    Incentivized
    Read full review
    Novi Survey
    My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
    Incentivized
    Read full review
    Return on Investment
    Form.com (WorldAPP)
    • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
    • Improved customer service based on clients feedback
    • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
    Read full review
    Novi Survey
    • Effective survey tool for an affordable price
    • Learning the platform has increased end-user knowledge about survey logic
    • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
    Incentivized
    Read full review
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