KeySurvey vs. Novi Survey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KeySurvey
Score 5.8 out of 10
N/A
N/AN/A
Novi Survey
Score 8.0 out of 10
N/A
Novi Survey offers both a hosted cloud deployment and an on-premise installable survey software for businesses of any size.N/A
Pricing
KeySurveyNovi Survey
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KeySurveyNovi Survey
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
KeySurveyNovi Survey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
KeySurvey
8.8
1 Ratings
14% above category average
Novi Survey
6.3
1 Ratings
20% below category average
Survey templates9.11 Ratings6.01 Ratings
Themes8.21 Ratings6.01 Ratings
Custom logo/branding9.11 Ratings7.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
KeySurvey
8.8
1 Ratings
3% above category average
Novi Survey
8.7
1 Ratings
2% above category average
Changes to live survey8.21 Ratings9.01 Ratings
Question design help9.11 Ratings9.01 Ratings
Multiple question types9.11 Ratings8.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
KeySurvey
9.1
1 Ratings
10% above category average
Novi Survey
9.0
1 Ratings
9% above category average
Survey logic flexibility9.11 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
KeySurvey
9.1
1 Ratings
11% above category average
Novi Survey
8.6
1 Ratings
5% above category average
Response tracking9.11 Ratings9.01 Ratings
Data export9.11 Ratings9.01 Ratings
Standard reports9.11 Ratings9.01 Ratings
Custom reports9.11 Ratings9.01 Ratings
Analytics9.11 Ratings7.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
KeySurvey
8.6
1 Ratings
3% above category average
Novi Survey
8.0
1 Ratings
4% below category average
Access controls9.11 Ratings8.01 Ratings
Compliance8.21 Ratings8.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
KeySurvey
8.2
1 Ratings
2% above category average
Novi Survey
7.0
1 Ratings
14% below category average
Respondent restrictions8.21 Ratings7.01 Ratings
Best Alternatives
KeySurveyNovi Survey
Small Businesses
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Score 9.7 out of 10
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Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.7 out of 10
Qualaroo
Qualaroo
Score 7.7 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
Medallia
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KeySurveyNovi Survey
Likelihood to Recommend
8.2
(3 ratings)
8.0
(1 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
KeySurveyNovi Survey
Likelihood to Recommend
Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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Novi Survey
Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
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Pros
Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
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Novi Survey
  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
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Cons
Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
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Novi Survey
  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
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Likelihood to Renew
Form.com (WorldAPP)
This decision is out of my hands.
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Novi Survey
No answers on this topic
Support Rating
Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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Novi Survey
No answers on this topic
Alternatives Considered
Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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Novi Survey
My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
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Return on Investment
Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
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Novi Survey
  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
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ScreenShots