Khoros CX Insights vs. Zendesk Suite
Khoros CX Insights vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Khoros CX Insights | Zendesk Suite | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Khoros CX Insights | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | Zendesk Suite | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Khoros CX Insights | Zendesk Suite | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Zendesk |
Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Cons | Khoros (Formerly Spredfast + Lithium) | Zendesk |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Usability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Performance | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Online Training | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Zendesk |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Zendesk |
ScreenShots | Khoros CX Insights Screenshots | Zendesk Suite Screenshots |