Kickidler vs. SherpaDesk

Well Suited: Remote Work: In today's remote work environment, the software proves highly beneficial for monitoring and managing distributed teams. It provides supervisors with the necessary tools to track employee activities, ensure productivity, and maintain effective communication and collaboration. less appropriate Minimal Employee Engagement: If a team already demonstrates high levels of engagement, self-motivation, and productivity, the software may provide limited additional benefits. In such cases, the focus may be better placed on other areas of team development and support.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Stats of computer usage
• logs with images or keys used

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• A little dificult to install, need a advanced administrator.

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

We love kickidler vs TimeCamp, better in all information captured from computers usage.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• ROI less than a year
• efficiency and operational quality

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.