TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kickserv

    Score9.3 out of 10
    N/AKickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

    $79

    per month

    Ringostat

    Score8 out of 10
    N/ARingostat is a call tracking, end-to-end analytics, calling, and messaging platform. The vendor states that it helps to optimize marketing considering the cost recovery, as well as build effective communication with customers and increase sales. They describe Ringostat as the only official Google Analytics technological partner among similar services in Eastern Europe. The Ringostat platform includes 7 products: call tracking, end-to-end analytics, virtual PBX, callback…

    $39

    Pricing
    KickservRingostat
    Editions & Modules
    Starter
    $79
    per month
    Business
    $159
    per month
    Premium
    $239
    per month
    Solo
    Free
    Virtual PBX 2.0
    $39
    End-to-end analytics
    $39
    Ringostat Smart Phone
    $39
    Callback
    $39
    Call tracking
    $59
    Offerings
    Pricing Offerings
    KickservRingostat
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$39
    Additional Details—Save money by connecting more products. Test all Ringostat products 14 days for free.
    More Pricing Information
    Best Alternatives
    KickservRingostat
    Small Businesses
    ServiceTitan
    Score7.4 out of 10
    Invoca
    Score9.9 out of 10
    Medium-sized Companies
    No answers on this topic
    CallRail
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    Invoca
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KickservRingostat
    Likelihood to Recommend
    10.0
    (10 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KickservRingostat
    Likelihood to Recommend
    Kickserv
    We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
    Incentivized
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    Ringostat
    Ringostat is a perfect all-in-one solution for companies that have more than 20,000 visits on their website per month. This service can help with: - call tracking service and tracking sources of your calls. - organizing virtual PBX with the voice menu and workspace for managers. - providing analytics of manager's efficiency in working with calls.
    Incentivized
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    Pros
    Kickserv
    • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
    • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
    • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
    Incentivized
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    Ringostat
    • Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
    • Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
    • Works with your CRM. You can get all the info about your client from the CRM right before the call.
    • Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
    • Rich API. You can build your custom solution with simple API.
    • Productivity reports. You have all analytics about work of your managers and track their personal efficiency.
    Incentivized
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    Cons
    Kickserv
    • Integration with email marketing
    • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
    • More ability to customize templates (like adding additional artwork, pictures)
    Incentivized
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    Ringostat
    • Lacking of full support for end-to-end analytics.
    • Price. It might be expensive for small companies with a not so huge amount of traffic.
    Incentivized
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    Likelihood to Renew
    Kickserv
    It's perfect for our company. We rely on it. Tech support is great. We're very happy.
    Incentivized
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    Ringostat
    No answers on this topic
    Usability
    Kickserv
    It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
    Incentivized
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    Ringostat
    No answers on this topic
    Support Rating
    Kickserv
    Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
    Incentivized
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    Ringostat
    No answers on this topic
    Alternatives Considered
    Kickserv
    Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
    Incentivized
    Read full review
    Ringostat
    We chose this service because of these reasons: 1. It's an all-in-one solution for virtual PBX and call tracking. 2. The ability to fully track the personal efficiency of our managers. 3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling. 4. All calls can be recorded, so we had all the history of calls to check out the work of our managers. 5. Has a trial period to check out if this solution could satisfy our needs.
    Incentivized
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    Return on Investment
    Kickserv
    • We are essentially paper free. No paper work orders.
    • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
    • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
    Incentivized
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    Ringostat
    • We determined what are the sources of our leads, and which ads worked more effectively to provide them.
    • Our company didn't need to buy a separate virtual PBX service.
    • We completely eliminated the problem with missed calls.
    Incentivized
    Read full review
    ScreenShots

    Ringostat Screenshots

    Screenshot of DashboardScreenshot of MVUScreenshot of Call stat chart