Kiteworks vs. Symantec Advanced Threat Protection

Kiteworks is very good for securely sharing files external to your company and doing so without your customers knowing who each other are. The interface is simple and relatively intuitive. We have had some issues in getting timely support from Accellion this past year, but they seem to be doing better lately.

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It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.

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• Microsoft Office Plugins
• Desktop Synchronization
• Mobile Ability
• Group chat
• File Filtering

• The incident management piece is the heart and soul of the product. A single area where all data in relation to network and email protection is available.
• Works well in conjunction with the standard Symantec Endpoint product.
• URL Protection is advanced and very helpful
• Technical support is great and definitely the best I have ever seen for a "anti-virus" type product.

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• Encrypting our files appears to be less than 100% complete
• Software updates cannot be scheduled to take place automatically like their old product
• Detailed activity logging is not available to administrators. You must submit the logs to Accellion for analysis.

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• I don't like that I have to maintain the client and keep it up to date. Updating the client is not a very easy process.
• Deploying the client could be easier. They have a deployment tool, but it doesn't really get to all PCs, which means I still have to manually deploy it.
• Because the product has so much customization, it can also be very difficult to set up and understand.

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Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking

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There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto

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Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.

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No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation

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The main reason for selecting Kiteworks is that when sharing files with multiple customers, each customer has no idea who the other customers are. To do that in Teams would require users to create a private team for each customer, which would be very [time-consuming].

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Frankly, the other products were too expensive to make the change from Symantec so we continued with the tried and true protection. We don't have the funding to move to a more expensive product and the manpower that it would take to implement a new solution.

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• Before then kitework we used 3 different products. It was expensive and difficult manage.

• Some digital assets were lost due to failures to detect various threats.
• We had to use other products in combination in order to trust that all threats were actually detected, taking extra time. We couldn't use just SATP.
• Ability to quickly manage/deploy via AD made maintenance of the application itself quick and easy.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info