Kixie vs. MightyCall

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

I like there is a special notifier that signalizes me about customers’ answers. I’m able to multitask using the platform, to call, and to see-through other tabs to gain important information for customers. They are some failures in App operation which are needed to be corrected. And sometimes my phone number falls into spam.

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• User interface, sometimes the list you are calling on the tool can glitch and not show you the info of the lead.
• Integration with more CRMs like Agencyzoom
• An email automation option similar to text messages.

Incentivized

Kixie provides a nice user interface. There is a bit of a learning curve to load leads but it's not difficult. It's just learning where to go and how to load lists for the reps. Once you have it figured out, it's easy to get lists loaded for reps and give them the ability to manage those leads

Incentivized

Good for the price and Pipedrive integration. In my opinion, less relaible than others

Incentivized

The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, and this is one of the parameters that we had to improve - But the main thing that we had to do was to increase the efficiency of order processing, which was too low at first" .Solution selectionIn the process of choosing a solution for the contact center, I considered Cisco and Nortel hardware and software solutions, as well as MightyCall Enterprise software solutions.“The MightyCall Enterprise solution is designed to create pre-configured contact center packages for different applications and industries. Other important advantages of this solution for us were the flexibility to customize according to our customer requirements and the price/functionality ratio. Thus, we chose MightyCall Enterprise for our purposes.

• Kixie's dialer allows us to dial directly from our CRM
• The voicemail drop feature saves time and allows our BDRs to move on to the next call right away
• The automatic log calling saves even more time instead of having to log the call manually