KnowBe4 PhishER/PhishER Plus vs. Sophos Rapid Response

It is well suited for a company that utilizes a Security Awareness Training program. The old way is someone would report an email it got sent to a specific email address and you had to manually go through everything. If something was malicious you had to use Powershell/Graph to rip the message out or eDiscovery. The only place I could see this not be well suited for is a smaller environment. There is a minimum of 100 I believe, but even with 50 end-users I would still pay for it.

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Knock on wood we haven't had a instance where we need to bring the Rapid Response team in. But from the meetings we had we are certain that they will be a valuable asset if and when we have an incident.

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• Security awareness training and tracking employee completion, as well as automated assignment of training for new employees
• Helps meet compliance requirements by training employees and keeping them aware of latest cybersecurity trends
• KnowBe4 PhishER/PhishER Plus is really a top of the line product with a well respected brand. The toolsets they offer continue to expand and deliver a consistent experience

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• 24/7 team of remote incident responders
• Full-scale incident response service that will triage, contain and neutralize active threats
• Port Mortem of the incident with recommendations

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• The PhishRIP query can be improved to find other emails apart from the reported one only.
• They should provide an option to delete the quarantined emails that are quarantined by the PhishRIP feature.
• The PhishML can be improved to produce more accurate results.
• More options to integrate PhishER with 3rd party tools.

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• For a non-profit pricing could always be better

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When we first discovered that KnowBe4 released something like this, we saw a demo of it and were floored at what it could do and how it could help us from a security standpoint. Gone are the days of us in IT sending out a mass email saying please don't click on anything in the email from sender "X", and it allows us to quietly and easily ensure that people don't take any action on malicious emails.

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It has been super easy for users to work with training and quizzes. Admin is a little difficult because you have to build the specific campaign type you want. But you can even create your own training and upload it to your LMS. This is great!!

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When I have a question, their were fast to respond. The downside is a that at least once I had to work through the issue with the person assigned to help me because they didn't know the answer. That said they did try and were patient. However they should have known the answer on integration.

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It was very simple to implement - with just a few settings needed to connect it to our O365 environment

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We evaluated the Titan options because we have already used their DNS filtering product. However, KnowBe4 came in with a better price per user and a significantly stronger product lineup, particularly with its security awareness training component.

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We were a Secureworks customer and there were limitations on the platform that caused us to evaluate competitors. We didn't get to far in discussions with Palo but from what we heard and reach about Sophos RR it was an easy decision.

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• There has been a 700% increase in emails being reported now. Previously, staff were only reporting 4 emails a month. It is easier for us to promote the phish alert button, receive automated remediation and rapidly respond.
• We had no reports on the amount of phishing emails were coming through Mimecast but now we have reports for the board of trustees.
• Every Wednesday we talk about cyber security to all staff, PhishER allows us to point out the trend and what to look out for which raises awareness. Never before were we able to talk about cyber security like this.

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• It was a positive when we negotiated our cyber insurance
• It is comforting to the Board of Trustees that we have this in our back pocket
• Helps us sleep at night knowing they're a phone call away

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info