Kustomer vs. Lead Zeppelin
Kustomer vs. Lead Zeppelin
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Lead Zeppelin | N/A | Lead Zeppelin is an integrated customer relationship management (CRM) solution with web-to-lead forms and collaboration capability. | N/A |
Kustomer | Lead Zeppelin | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Lead Zeppelin | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Lead Zeppelin | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Lead Zeppelin | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Lead Zeppelin | |
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Likelihood to Recommend | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Pros | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Cons | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Usability | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Reliability and Availability | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Performance | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Support Rating | Kustomer, LLC | Lead Zeppelin No answers on this topic |
In-Person Training | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Online Training | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Implementation Rating | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Alternatives Considered | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Scalability | Kustomer, LLC | Lead Zeppelin No answers on this topic |
Return on Investment | Kustomer, LLC | Lead Zeppelin No answers on this topic |
ScreenShots | Kustomer Screenshots |