Kustomer vs. Netomi
Kustomer vs. Netomi
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A |
Kustomer | Netomi | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Netomi | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Netomi | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Netomi | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Netomi | |
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Likelihood to Recommend | Kustomer, LLC | Netomi No answers on this topic |
Pros | Kustomer, LLC | Netomi No answers on this topic |
Cons | Kustomer, LLC | Netomi No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Netomi No answers on this topic |
Usability | Kustomer, LLC | Netomi No answers on this topic |
Reliability and Availability | Kustomer, LLC | Netomi No answers on this topic |
Performance | Kustomer, LLC | Netomi No answers on this topic |
Support Rating | Kustomer, LLC | Netomi No answers on this topic |
In-Person Training | Kustomer, LLC | Netomi No answers on this topic |
Online Training | Kustomer, LLC | Netomi No answers on this topic |
Implementation Rating | Kustomer, LLC | Netomi No answers on this topic |
Alternatives Considered | Kustomer, LLC | Netomi No answers on this topic |
Scalability | Kustomer, LLC | Netomi No answers on this topic |
Return on Investment | Kustomer, LLC | Netomi No answers on this topic |
ScreenShots | Kustomer Screenshots |