Kustomer vs. RocTik Ticketing System
Kustomer vs. RocTik Ticketing System
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
RocTik Ticketing System | N/A | RocTik Ticketing System is a cloud-based ticketing system from Evayadesk. The solution enables users to create, track, categorize, prioritize and resolve tickets. Both email alerts and real-time reports are included in this help desk solution. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | RocTik Ticketing System | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | RocTik Ticketing System | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | RocTik Ticketing System | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | RocTik Ticketing System | |
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Likelihood to Recommend | Kustomer, LLC | EvayaDesk No answers on this topic |
Pros | Kustomer, LLC | EvayaDesk No answers on this topic |
Cons | Kustomer, LLC | EvayaDesk No answers on this topic |
Likelihood to Renew | Kustomer, LLC | EvayaDesk No answers on this topic |
Usability | Kustomer, LLC | EvayaDesk No answers on this topic |
Reliability and Availability | Kustomer, LLC | EvayaDesk No answers on this topic |
Performance | Kustomer, LLC | EvayaDesk No answers on this topic |
Support Rating | Kustomer, LLC | EvayaDesk No answers on this topic |
In-Person Training | Kustomer, LLC | EvayaDesk No answers on this topic |
Online Training | Kustomer, LLC | EvayaDesk No answers on this topic |
Implementation Rating | Kustomer, LLC | EvayaDesk No answers on this topic |
Alternatives Considered | Kustomer, LLC | EvayaDesk No answers on this topic |
Scalability | Kustomer, LLC | EvayaDesk No answers on this topic |
Return on Investment | Kustomer, LLC | EvayaDesk No answers on this topic |
ScreenShots | Kustomer Screenshots | RocTik Ticketing System Screenshots |