Likelihood to Recommend Works fine for accounting but we've found workflow capabilities are limited for those who aren't using our accounting system. License seats need to be concurrent instead of user specific.
Read full review It is ideal where security is your number one concern or where there is a need to share securely across different physical locations. Speed is less than ideal in certain usage scenarios. It is limited by the speed of the internet and it can be difficult to pull large quantities of documents when researching or answering discovery requests, although, that being said, it can be addressed by maintaining your own secure server to contain a mirror of your online documents. But then the security for a mirror falls back on the organization.
Rick Hahn Consultant \ Law Office Practice Management & Accounting Software
Read full review Pros Helps keep track of multiple vendors' receipts and invoices. The integration with GP accounting is particularly helpful and it's why we chose the system. Users find the system easy to understand. Read full review Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes. Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected. Innovation: NetDocuments continuously looks for new solutions and updates their product regularly. Ease of Update: Because it is Web-based, updates to the software do not require local installation. Read full review Cons It would be nice if we could automatically email invoices from KwikTag to responsible parties for approval. Need to provide a web interface that doesn't use up a license seat so other members than KwikTag users can view documents that go with what's been charged to their budget. Read full review Delay. At times, there is a delay between saving a document into Netdocuments and actually seeing them in the appropriate workspace. Such a delay is caused by the system indexing the newly added file. Netdocuments' servers slow down at times causing users to receive error messages. This can be quickly remedied, but can become a nuisance. Read full review Usability The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
Read full review Performance NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
Read full review Support Rating I've never had to contact support, but I won't give it a ten. We've had a few hiccups along the way, but nothing that couldn't be fixed within 24 hours.
Read full review Alternatives Considered We use
Laserfiche for our legal and membership services departments.
Laserfiche is a full blown workflow and document management system that runs on our own SQL server. Therefore we have much more control of how it's set up and we can customize it more easily.
Read full review We switched to NetDocuments 11 years ago. So, to be fair and accurate... the OpenText product at that time was called PC Docs and the company (that OpenText acquired) was
Hummingbird . I can't remember who owned iManage at the time. Anyway, NetDocuments was a superior product at the time, in general, and more specifically because the search and remote access features\functions were superior (and still are).
Read full review Return on Investment KwikTag has taken a large burden off our AP staff. Documents are readily available for retrieval without having to scan through directories full of files or boxes of paper. Would like to see the ability for others to at least search and view documents. Read full review Improved mobility Eliminated issues with strucutre The conversion was difficult, not ND fault, change is hard, but training and support helped. Read full review ScreenShots