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NetDocuments Rocks in our Environment
May 27, 2019

NetDocuments Rocks in our Environment

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NetDocuments

NetDocuments is our firm's sole document management solution. We store all our intellectual property that is in the form of documents into NetDocuments. We also archive email into the system. The product is used across the firm by all locations and all personnel to store, search, and retrieve documents. It is integrated with our other systems to automate processes that are document-related.
  • Security: NetDocuments' cloud-based security is unsurpassed, an essential feature for PHI, PII and other confidential information.
  • Searching: NetDocuments has highly developed search tools which make locating specific documents among millions of files simple.
  • Responsiveness: NetDocuments is continually searching for ways to improve their product and pays close attention to customer feedback
  • Being cloud-based, a single version for all users is a big strength. Problems are identified and addressed more quickly.
  • Cloud-based applications can almost always benefit from speed improvements. NetDocuments is not slow, but any gains in this area are pluses.
  • As NetDocuments grows rapidly, it needs to keep its close customer relationships as much as possible.
  • As NetDocuments diversifies, it needs to make sure that add-ons to its core document management base are stable and reliable.
  • NetDocuments needs to be fully HTML5 compliant.
  • Allowed the elimination of large amounts of in-house storage and the support required to maintain it.
  • Eliminated the need for backups and disaster recovery for large amounts of data.
  • Enabled secure remote access wherever the Internet is present.
  • Provided enhanced security without the necessity of a large number of people and infrastructure.
NetDocuments is the only document management system built to be cloud-based from the ground up. All its features are optimized for cloud usage, as opposed to being a system that was adapted from an on-prem solution that was migrated to the cloud. Therefore, it just seems to work better, with less management required and fewer remote infrastructure decisions.
NetDocuments is a performant web app. It is reliable and provides all the functionality of a sophisticated document management system. It also can serve, through its APIs, as a base system for other applications, which enhances its value. Other vendors find the company easy to work with, and it consistently seems to be the first to offer new features and technologies to its customers.
The product is simple to learn and adheres to well-known web user protocols. The NetDocuments team spends a lot of time talking to customers regarding how to improve their interface, and are pretty quick about implementing good ideas. The system is reliable and repeatable, and similar functions are laid out consistently and in formats that users are used to.
NetDocuments interfaces well with other vendor's products. It has existing interfaces to many of the products we already use. The API is straightforward, and we've had many of our other vendors comment on how NetDocuments is easy to work with as well as willing to provide the tools necessary for integration. The API is simple enough for our firm to create our own applications if needed.
NetDocuments is well suited to any environment that needs to securely store, search, and retrieve large numbers of documents. It's also suited to a company that needs advanced document management features, including versioning, document previews, sophisticated permissions, document retention processes, foldering, and integration into other common office products such as Microsoft Office, Adobe Acrobat, etc.