Item: NetDocuments
Rating: 1
Author: Jim Malek

Overall Satisfaction with NetDocuments

Use Cases and Deployment Scope

We switched to NetDocuments when they bought Worldox. We were highly satisfied with Worldox, but were told that support for Worldox would be ending in the near future. We currently use as our Document Management System.

Pros and Cons

Pros

Document security

Cons

In my opinion, VERY Expensive. You can not find documents without OCR. OCR doubles your storage cost as they save the OCRd document as a second version.
In my experience, very annoying latency, even when trying to preview documents. As a result, folks in my office often try to save locally as opposed to storing in the cloud.
I orginally signed up for NDMax. However, it would only process one document at a time. I am not a transactional firm, so, in my opinion, this was essentially worthless.

Return on Investment

Secure storage

Usability

In my experience, pay double to OCR and very high latency which has major impact on usability

Alternatives Considered

Worldox was a MUCH better product for our smaller law firm of 9 attorneys . It was very fast and MUCH less expensive.

Key Insights

Do you think NetDocuments delivers good value for the price?

Are you happy with NetDocuments's feature set?

Did NetDocuments live up to sales and marketing promises?

Did implementation of NetDocuments go as expected?

Would you buy NetDocuments again?

Other Software Used

LawBase

Likelihood to Recommend

If you’re looking for nothing more than an overpriced vault to store your files, then NetDocuments might fit the bill. But if you expect efficiency, transparency, and true document management, I strongly suggest looking elsewhere.
I currently pay nearly $30,000 a year — and that’s without NDMax or any AI features. One major reason for this staggering cost? In my experience, to make your documents searchable, you’re forced to purchase double the storage for OCR. Without OCR, in my opinion, the platform is essentially useless, since you can’t reliably find your files through search. Shockingly, in my case, this critical detail was never disclosed to me until after I signed the contract.
Performance is another major flaw. In my opinion, latency is painfully obvious — even in preview mode. In practice, this means you must download every document to your local machine just to review it. That not only slows everything down but, I feel, it undermines the very purpose of having a secure, cloud-based system in the first place.
Until NetDocuments addresses these fundamental issues of cost, transparency, and usability, my advice is simple: stay far away.

Comments

Please log in to join the conversation

NetDocuments Warning. Read before you buy.