TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Landbot

    Score7 out of 10
    N/ALandbot.io is a no-code chatbot platform used by businesses to build frictionless conversational experiences from end-to-end. With the goal of turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams increase their efficiency and cut operating costs. Whether it's for WhatsApp, Web, or Messenger, the user can create automated chatbot flows to better engage customers and…

    $39

    per month

    Zoom Virtual Agent

    Score8.9 out of 10
    N/AAn AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.N/A
    Pricing
    LandbotZoom Virtual Agent
    Editions & Modules
    Sandbox
    $0
    Per Month Per User
    Starter
    $39
    per month
    Pro
    $99
    per month
    Business
    Starting at $300
    per month
    Zoom Virtual Agent
    Contact Sales
    Offerings
    Pricing Offerings
    LandbotZoom Virtual Agent
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Zoom Virtual Agent available as an add-on to Zoom Contact Center.
    More Pricing Information
    Best Alternatives
    LandbotZoom Virtual Agent
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    Sprinklr Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LandbotZoom Virtual Agent
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.9
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (4 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LandbotZoom Virtual Agent
    Likelihood to Recommend
    Landbot.io
    Well Suited: If you are looking for a bot - - that is easy to build, that requires no IT person - that has competitive prices - that has a clean and easy reporting option, which can help the data analytics. Not Well Suited: Though it has Dialogflow integration, you cannot use it as a complete self-learning bot solution. If you are looking for a bot that is self-learning you have to go for IBM Watson Assistant/Dialogflow/SAP Conversational AI.
    Incentivized
    Read full review
    Zoom
    Zoom Virtual Agent is really suited, as we're learning, for companies that also use their contact center solution, as it's an entire customer experience and support tool all in one. It's very easy to upload and use AI responses that best support your customer, and train the AI on your specific use cases.
    Read full review
    Pros
    Landbot.io
    • Simple visual constructor for your bots
    • Many bot patterns
    • Zapier and Webhooks
    • Full customization CSS for your bots
    Incentivized
    Read full review
    Zoom
    • Generative AI answers from existing documentation
    • Providing tools for admins to discover and easily create new intents and workflows
    • Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers
    Read full review
    Cons
    Landbot.io
    • Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.
    Incentivized
    Read full review
    Zoom
    • There's a lot of competition in the CX space right now, but I think Zoom has a good deal going on, with all their other products under the same roof.
    • Some of the reporting could use some improvement, but it's still early days.
    Read full review
    Usability
    Landbot.io
    No answers on this topic
    Zoom
    You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
    Incentivized
    Read full review
    Support Rating
    Landbot.io
    Everything is simple. Very helpful support team. Always answer your question and help solve the problem.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Alternatives Considered
    Landbot.io
    Drift is quite pricey, on the cost part, Landbot was much better with almost similar features. Also, on the UI front, Landbot was a pretty decent tool compared with Drift or MobileMonkey. The usage was easy, the reporting was very easy to get. Considering all these parameters, we chose Landbot for our Organization.
    Incentivized
    Read full review
    Zoom
    ZVA offered a combination of easy administration and cost effective pricing in a manner that other providers currently do not meet
    Read full review
    Return on Investment
    Landbot.io
    • Fast payback on advertising budget due to high conversion.
    • Need a mobile application for chat operators, if the leads want to chat with a living person.
    Incentivized
    Read full review
    Zoom
    • Happier end customers that are able to be served faster.
    • Serving customers faster.
    • Aggregated data collection and reports.
    Read full review
    ScreenShots

    Landbot Screenshots

    Screenshot of Landbot - Visual Plus & DragScreenshot of Landbot - IntegrationsScreenshot of Landbot - Templates - BricksScreenshot of Landbot - WhatsApp AutomationScreenshot of Landbot - FormulasScreenshot of Landbot - Analytics

    Zoom Virtual Agent Screenshots

    Screenshot of the Zoom Virtual Agent intelligent conversational AI chatbot that instantly resolves issues.Screenshot of a personalized experience, delivered by the virtual agent.Screenshot of the virtual agent's customer resolution.Screenshot of chatbot performance analytics.