LastPass for Business vs. OpenText Identity and Access Management

Honestly, I cannot think of a scenario where LastPass is less appropriate for business use. LastPass has done nothing but help me complete my day to day work in a much more efficient manner. Due to LastPass I no longer have to try and remember my user IDs and password and I save time by not having to type the data into the user ID and password fields. This is exceptionally helpful for me as I work in IT/Software Support and I am logging in and out of the same websites numerous times a day.

Incentivized

Suited for complex identity journeys involving multiple identity constituents like customers, employees, extended enterprise users (e.g., agents, partners, vendors). OpenText Identity and Access Management (IAM) Platform, formerly Covisint, is not suited for on-premises-based IAM implementations.

• Ability to store multiple different logins for one site for assistants that work under multiple solicitors.
• Ability to share passwords between staff when needed without them being sent by email or simply passed around on notes, making it much more secure.

Incentivized

• Good personnel/team
• Small company type customer service gives ease of access and sense of urgency

• It does not work for all platforms. some secure platforms are still managing to avoid the usage of platforms like these.
• Sometimes we add passwords and we have to do it a few times for them to show in the selected folder.
• I have nothing else.

Incentivized

• Additional automation capabilities on the platform
• More configuration-driven approach
• Passwordless authentication

LastPass has been a game changer for me. I keep more than 100 passwords for financial sites for my company and many of those sites will automatically log you out if you've been idle for 10 or 15 minutes. Typing and re-typing credentials is not only extremely inefficient, but it also adds the risk that you could type them incorrectly and have your account locked. LastPass fills in all my credentials automatically and helps me to generate secure passwords for new sites. I will always want this software on my machine because it makes my life so much easier.

Incentivized

I login to LastPass when I turn on my computer in the morning and I use it throughout the day. I cannot express how much easier, quicker, smoother (running out of adjectives) this is than our old Excel spreadsheet. I don't bookmark pages anymore, I put them in last pass as all I have to do is search for the site name, press launch and because I have auto signin for most of the sites, I'm in and doing my business in seconds. Truly a blessing!

Incentivized

Product needs high level of customization to compete with other products in this space.

Haven't had to directly contact support all that much (at least not me personally, I don't know that anyone else on the team has needed to) but the Help Desk options/resources and documentation available are enough to answer any questions, although for what it's worth, the contact support options are not hard to find, and aren't hidden like some sites have it. Additionally, free new user training is offered for those who want it.

Incentivized

• Dedicated customer success manager and deployment manager
• 1-800-like 24/7 support
• Very responsive technical team

Educating users on password management and the basics of the solution is key to then have them successfully start using it themselves. Many have taken it further and now use it for personal passwords as well.

Incentivized

I use LastPass for Business has a user as it has been chosen by my company. If I have to compare with other tools that I use for personal reasons like KeePassXC I consider LastPass well integrated, I don;t find the same good way with the other tool I just mentioned.

Incentivized

OKTA Oracle Cloud Based Identity Platforms Salesforce IAM We did an open RFP and technology bakeoff for all providers, which including advanced IoT use cases, delegated admin use cases, and multiple password policy (13 independent use cases) in a two-week window. We were looking for configuration vs. customization capabilities inherent in the platforms. OpenText Identity and Access Management (IAM) Platform was the only provider that completed all the uses cases and provided a demo

Access levels and the organization features in LastPass are so flexible that you can set up your structure to work for virtually any scenario. You can also prevent employees from being able to see the actual credentials, which is huge for security, especially in large companies.

Incentivized

• Our IT team spends less time protecting and correcting security issues and more time doing functions that will help grow the company.
• Time is saved by everyone not having to figure out passwords, but can be immediately logged in to all they need.
• The ease of having a bird's eye view of how everyone is using LastPass and connecting to their websites and apps.

Incentivized

• Support team has excelled and exceeded expectations
• Team has been nimble and flexible
• Costs continue to accelerate on lack of product featrures