Likelihood to Recommend
For a small company with little inventory, Lavu is a great simple POS system. For a larger company or a company where items are always changing, I would not recommend Lavu as more transactions increases room for error and ultimately takes away the time one doesn't have to figure out how to reconcile something. Customer service is not always able to fix the problem right away and can take months getting back to you on the reasoning behind a discrepancy in reports.
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For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
Read full review Pros The Lavu system is incredibly easy to use in both front and back of house operations. The format of both sides is very intuitive. Lavu makes it very easy to add real life application to teaching inventory control, schedule control, etc. The fact that it is cloud based makes life much easier. I can make changes on the fly and they update very quickly. Read full review The ability for guest to select a receipt type. Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more). The convenience of touch screen use and strong calibration. Ability to swivel tablet from employee to guest. Read full review Cons Split check credit card transactions, seem to have issues with some of the checks not closing out properly or being charged correctly Servers being allowed to run server summary even though they have unpaid checks (not supposed to happen) Have had the system go out on a weekend and took 20 plus minutes to get back online Calling the help desk on the weekend is a joke, takes 45 to 90 minutes to get help Read full review Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait. Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand. Read full review Likelihood to Renew
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
Read full review Usability
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
processing CC payments in "offline mode" in case there is an internet outage kitchen display screens collecting payment from customers using a handheld right at their table pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO) a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
Read full review Alternatives Considered
Square has a simpler interface but lower quality reporting for accountants.
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Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
Read full review Return on Investment LAVU has fit perfectly into both the business and teaching usage areas for me. I feel I got an extra return on investment. Read full review Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only. A streamlined and integrated online ordering platform has cut down on the need of a third-party platform. Customer loyalty program has really motivated customers to order more often with higher ticket averages. Read full review ScreenShots