Toast Beware.
August 26, 2024

Toast Beware.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Toast Point of Sale

We are a franchise that must use Toast due to a contract. It is our main POS. I run back office work, mainly accessing Toast via the web. Thus far, most of our issues have come from the billing department. The software glitched and did not charge clients their monthly fees for several months. At this time, we realized that Toast was charging us double for our Uber Eats integration. I have been going back and forth with Toast Support for over a month now.

Pros

  • Reports
  • Ease of use on POS side.

Cons

  • Being able to search invoices for longer than a six month period.
  • Consolidated reports. Many report options that give the same data.
  • More knowledgeable support team.
  • Waste of time not having my issues resolved with support.
  • Ease of report running.
If you have used a POS system before, usability should be OK.
Had to use Toast.

Do you think Toast Point of Sale delivers good value for the price?

Not sure

Are you happy with Toast Point of Sale's feature set?

No

Did Toast Point of Sale live up to sales and marketing promises?

No

Did implementation of Toast Point of Sale go as expected?

I wasn't involved with the implementation phase

Would you buy Toast Point of Sale again?

No

For a run-of-the-mill POS, it is fine, especially when working on the restaurant side. Back office side and support need a lot of work. If we did not have to have it due to a franchise contract, we may have switched by now.

Toast Point of Sale Support

It has been over a month with no resolution and just being passed form rep to rep.
ProsCons
Kept well informed
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
No, did not see the option and would not have done so anyways. Insane.
No, I cannot.

Comments

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