TrustRadius
Worth Every Penny!
https://www.trustradius.com/restaurant-posToastUnspecified8.714101
Jayelynn Willman profile photo
Updated August 31, 2019

Worth Every Penny!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Toast

Our business recently made the switch to Toast after two years with another point-of-sale system and I couldn't be happier.

The software is Droid based, which made me uncomfortable at first as I've never operated one before. It is incredibly easy to use and allows me to update the system remotely from my smartphone or my laptop. They offer handheld devices, that even with the card reader, can fit in an apron or back pocket. They do their own credit card processing in-house so there is no dealing with a third party. They have several partners that offer a variety of services - mass texting, payroll processing, etc. that integrate with the system.

We've been extremely pleased with the customer service aspect as well. They were able to get everything processed, set up, equipment sent to me, and training completed in less than two weeks. Everyone that I dealt with during the process was extremely easy to work with and incredibly helpful.

I've already recommended this system to several of our restaurant friends and I will continue to do so.
  • We are in a space with 10 other vendors, so the ability to swipe a card, pre-authorize it, and give it back to the customer so helpful!
  • The offline mode is another awesome perk! Should the internet go down, all the transactions are held and processed again once the connection is restored. This also allows us to take one of the handhelds to an event with us to sell drinks or merch.
  • Our previous POS required that my email be logged into the device which meant anyone could read through it. With Toast, it automatically sends out the receipts via text or email without having to have anything logged in.
  • This is one of the few POS systems that allows you to tip on gift cards which is extremely helpful. Most folks these days do not carry cash, so this allows them to still tip staff without having to run a separate card. They also offer electronic gift cards! We were able to put a link to the site on our website and social media to increase visibility.
  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
  • It's improved customers service by staff being able to log into different devices under the same login.
  • If there is a credit card issue, I only have to deal with Toast rather than having to deal with a third party vendor. No more being on hold with two different companies to see which one can actually help me.
  • You can customize the main terminal with photos of specials which helps staff upsell during the checkout process.
Toast simply had more useful options for a similar investment. It's made the process, as a manager, so much simpler and more productive.
  • Ease of use
  • More options for a similar cost
  • Can be used offsite at festivals and events
  • Can be accessed remotely so you don't have to be onsite to make adjustments
This software simply speeds up the process for staff and customers on all ends.
  • You can be logged into multiple devices at the same time if you are trying to close out multiple tables.
  • You can setup the feedback option so that guests can fill it our immediately after signing. If it's a bad review, the contact person will get an email with the details instantly.
  • You can pre-authorize credit cards so that guests can hold onto them. This decreased our walk-outs tremendously as our guests pay for food separately from a different vendor.