LeadDesk vs. LiveAgent
LeadDesk vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LeadDesk | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LeadDesk | LiveAgent | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LeadDesk | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
LeadDesk | LiveAgent | |
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Likelihood to Recommend | LeadDesk No answers on this topic | QualityUnit, LLC |
Pros | LeadDesk No answers on this topic | QualityUnit, LLC |
Cons | LeadDesk No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | LeadDesk No answers on this topic | QualityUnit, LLC |
Usability | LeadDesk No answers on this topic | QualityUnit, LLC |
Support Rating | LeadDesk No answers on this topic | QualityUnit, LLC |
Implementation Rating | LeadDesk No answers on this topic | QualityUnit, LLC |
Alternatives Considered | LeadDesk No answers on this topic | QualityUnit, LLC |
Return on Investment | LeadDesk No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |