LeonardoMD (Discontinued) vs. Qualifacts CareLogic EHR

I would not tell my Real Estate client about this but as we know it is called LeonardoMD for a reason. I did a demo on a product a year back that offers way more automated emailing reminders for patients and I think that LeonardoMD would improve if it could offer emails and texts that could auto send reminders to patients for the appointments.

Incentivized

Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.

Incentivized

• Booking Appointments
• Tracking the Patients interactions with the Practice
• Billing
• Reports on the Staff Utilizing the software

Incentivized

• Schedule based- the schedule is easy to use.
• Documentation tied to appointment- no question regarding what to complete when a client comes in.
• Prescription software integration with PDMP- no need to check state sites.

Incentivized

• Internal Email System
• Variety of Reports
• Availability for editing the user fields for a more personalized experience.

Incentivized

• It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
• Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
• While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.

Incentivized

It does exactly what the medical practice I was working with needed.

Incentivized

The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.

Incentivized

The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.

Incentivized

I normally would use Leonardo with ACT now Sage I think. The reason for the 2 used together is the lack of email automated systems that Leo did not have. I am not sure if they have it now. But it is nice to have detailed notes and user fields that can be edited like Sage (ACT) allows. It was also nice to have the counselor able send emails and the ACT software keep track of the email in the history section

Incentivized

CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to

Incentivized

• No more paper records.
• Prescriptions never get lost.
• Staff have many complaints about work flow.
• New hire training has to be ongoing- it's hard to learn.

Incentivized