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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lexer

    Score10 out of 10
    N/ALexer is an enterprise level, SaaS deployed web analytics solution built to drive personalization and omni-channel research.N/A

    Lucky Orange

    Score8.1 out of 10
    N/ALucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.

    $0

    (tracks up to 100 monthly sessions)

    Pricing
    LexerLucky Orange
    Editions & Modules
    No answers on this topic
    Free
    $0
    Track up to 100 monthly sessions
    Build
    $39
    per month Track up to 5,000 monthly sessions
    Grow
    $89
    per month Track up to 15,000 monthly sessions
    Expand
    $229
    per month Starts with 50,000 monthly sessions
    Scale
    $899
    per month Starts with 300,000 monthly sessions
    Offerings
    Pricing Offerings
    LexerLucky Orange
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual billing.
    More Pricing Information
    Best Alternatives
    LexerLucky Orange
    Small Businesses
    Matomo Analytics
    Score9 out of 10
    Thrive Leads
    Score9.4 out of 10
    Medium-sized Companies
    Lead Forensics
    Score8.9 out of 10
    No answers on this topic
    Enterprises
    Chartbeat
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LexerLucky Orange
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    LexerLucky Orange
    Likelihood to Recommend
    Lexer
    For any direct to consumer business that cares about their customer, and the message that they serve to those customers, then this is the tool for you. It is easy to "test and chase" into strategies by simultaneously creating multiple campaigns. Lexer's tool measures the performance of each for the continuous improvement of direct marketing decisions. It is also perfect if you're looking to turn responsive customer service strategies into proactive customer experiences. Their engage desktop tool significantly improves productivity, meaning some of your least productive staff can become high performers within the business and establish a platform against which they can grow.
    Incentivized
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    Lucky Orange
    Due to its price structure lick your ages best for smaller businesses it’s actually rather affordable. It also works best on WordPress Squarespace or Shopify websites. I would recommend that someone be in charge of managing the interface and be responsible for watching user behavior videos or you will lose out on Valuable insights. This product doesn’t want itself all that well two single page apps or websites with lots of website visitors one thing I wish that they would’ve let us do is only capture videos if a user did a specific action. Another issue is that the videos only were saved for 30 days.
    Incentivized
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    Pros
    Lexer
    • Easy for all levels of employees to use.
    • Fast implementation with immediate learnings.
    Incentivized
    Read full review
    Lucky Orange
    • Great visual interface. Helps us to zero in on what we need to do our job.
    • Easy set up for adding pages to heatmaps and recordings. Comprehensive interface for viewing results.
    • Reasonable pricing. Our clients enjoy the low entry price to be able to see just how valuable the product is.
    Incentivized
    Read full review
    Cons
    Lexer
    • We are incredibly happy with the tool as is.
    Incentivized
    Read full review
    Lucky Orange
    • Aggregated data for a particular page type or directory is clunky and requires multiple steps.
    • Heatmap access requires direct input of targeted pages - having quick links would be easier.
    • Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.
    Incentivized
    Read full review
    Likelihood to Renew
    Lexer
    No answers on this topic
    Lucky Orange
    The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.
    Incentivized
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    Support Rating
    Lexer
    Instant responses are available over the phone, Slack, or Email. We are also able to have meaningful top-to-top conversations where their President of North America will talk to ours as frequently as is needed. They are true partners who genuinely care about us as a client.
    Incentivized
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    Lucky Orange
    Good, timely responses from knowledgeable support team members.
    Incentivized
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    Alternatives Considered
    Lexer
    We decided not to pursue alternates to Lexer based on: 1. Value proposition. Lexer had the greatest value. 2. Our belief in other products' internal team and ongoing support capabilities. Other companies didn't feel as believable. 3. User interface. Lexer has done an incredible job making their tool extremely simple to use.
    Incentivized
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    Lucky Orange
    Pricing is another great feature from Lucky Orange. Even though they have increased it over time, they remain highly competitive and are still one of the only companies, if not the only one, that offers the combination of features that they have available on their site. So their overall value is going to be nearly impossible to beat. Besides their amazing value, the actual features that they include are very useful and not all companies included all of the features that they offered. For the pricing and the features, nobody else came close.
    Incentivized
    Read full review
    Return on Investment
    Lexer
    • We're able to create strategies around lapsed customers and return this consumer subset to revenue.
    • We're able to more easily identify consumer purchasing habits to create customer journeys.
    Incentivized
    Read full review
    Lucky Orange
    • Improve customer satisfaction.
    • Find bugs faster.
    • Get closer to the customer with regular polls.
    Incentivized
    Read full review
    ScreenShots

    Lucky Orange Screenshots

    Screenshot of where Lucky Orange organizes key metrics and high-level trends that matter mostScreenshot of how Lucky Orange delivers real time customer support and uses collaboration toolsScreenshot of how surveys can be used to learn more about the products visitors want to see or get feedback on their experience