What users are saying about
1 Ratings
13 Ratings
1 Ratings
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Score 10 out of 100
13 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Lexer

For any direct to consumer business that cares about their customer, and the message that they serve to those customers, then this is the tool for you.It is easy to "test and chase" into strategies by simultaneously creating multiple campaigns. Lexer's tool measures the performance of each for the continuous improvement of direct marketing decisions.It is also perfect if you're looking to turn responsive customer service strategies into proactive customer experiences. Their engage desktop tool significantly improves productivity, meaning some of your least productive staff can become high performers within the business and establish a platform against which they can grow.
Anonymous | TrustRadius Reviewer

Lucky Orange

Very appropriate for most companies wanting to get some insight into what their visitors are doing and how engaged they are with the site, beyond the standard stats derived from most web analytics applications. Especially good for providing illustrations to teams in the company that doesn't have a lot of insight into how the site is being used by daily visitors. I haven't encountered too many places where it's not appropriate or relevant. It has been very useful for us so far.
Scot Chandler | TrustRadius Reviewer

Pros

Lexer

  • Easy for all levels of employees to use.
  • Fast implementation with immediate learnings.
Anonymous | TrustRadius Reviewer

Lucky Orange

  • Recorded user journeys to see a user's linear behavior on-page, from beginning to end.
  • Real-time user tracking and heat mapping - updated in the moment with the ability to refresh for up-to-the-minute data.
  • Overlaying user source, device, network, and browser metrics for additional insights on heatmaps.
Brandon Kenig | TrustRadius Reviewer

Cons

Lexer

  • We are incredibly happy with the tool as is.
Anonymous | TrustRadius Reviewer

Lucky Orange

  • Chat is the only area where I would say it's not as good as standalone applications. But, that said, it is very good and many of the leading competitors do not have the ability to see their visitors' screen live which kind of makes up for chat not being as robust. But having a way to track users logged time, having better search features and easier ways to change the chat look and feel such as the buttons, functionality etc. would be a great feature.
Ramon Khan | TrustRadius Reviewer

Support Rating

Lexer

Lexer 10.0
Based on 1 answer
Instant responses are available over the phone, Slack, or Email. We are also able to have meaningful top-to-top conversations where their President of North America will talk to ours as frequently as is needed. They are true partners who genuinely care about us as a client.
Anonymous | TrustRadius Reviewer

Lucky Orange

Lucky Orange 9.0
Based on 1 answer
Good, timely responses from knowledgeable support team members.
Scot Chandler | TrustRadius Reviewer

Alternatives Considered

Lexer

We decided not to pursue alternates to Lexer based on:1. Value proposition. Lexer had the greatest value.2. Our belief in other products' internal team and ongoing support capabilities. Other companies didn't feel as believable.3. User interface. Lexer has done an incredible job making their tool extremely simple to use.
Anonymous | TrustRadius Reviewer

Lucky Orange

Cheaper than all of the alternatives. Hotjar does have a basic free tier, but the cost of entry for Lucky Orange isn't prohibitive.Decibel Insight and ClickTale are arguably better, but cost many times more. They also focus more on the session recordings and not chat etc.Good tool to prove the use case before committing to something more expensive.
Anonymous | TrustRadius Reviewer

Return on Investment

Lexer

  • We're able to create strategies around lapsed customers and return this consumer subset to revenue.
  • We're able to more easily identify consumer purchasing habits to create customer journeys.
Anonymous | TrustRadius Reviewer

Lucky Orange

  • Consolidated user navigation to pages most-used by site visitors.
  • Improved CTAs to subscription and revenue-generating services.
  • Incorporated enhanced user and behavioral targeting into paid search and display ad campaigns based on heatmap data.
Brandon Kenig | TrustRadius Reviewer

Pricing Details

Lexer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Lucky Orange

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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