Want to have a user experience that isn't boring? Then consider Lucky Orange!
April 29, 2019

Want to have a user experience that isn't boring? Then consider Lucky Orange!

Ramon Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucky Orange

We started using Lucky Orange for its heat mapping and user recording capabilities. We liked the fact that when a certain user would contact us with an issue, we could see a direct link to his experience with us and provide our developers with a video of the issue. Not only that, we are able to gather large data sets of information to better understand what people are looking for on our website.

After using it for analytics we decided to start using it for its other features such as live chat and being able to see our customers screens in live time when helping them select products or solve any issues. This is a highly helpful feature!
  • Heat maps tracking
  • Visitor click tracking
  • Visitor recording
  • Funnel setup
  • Chat is the only area where I would say it's not as good as standalone applications. But, that said, it is very good and many of the leading competitors do not have the ability to see their visitors' screen live which kind of makes up for chat not being as robust. But having a way to track users logged time, having better search features and easier ways to change the chat look and feel such as the buttons, functionality etc. would be a great feature.
  • It is hard to quantify into numbers how much their app helps us, but we know that each customer that we are able to help with the live view feature is much more likely to convert had we not been able to help them.
  • Having a live chat on its own is useful and we see an average increase of 30% in conversions when our live chat is active.
Pricing is another great feature from Lucky Orange. Even though they have increased it over time, they remain highly competitive and are still one of the only companies, if not the only one, that offers the combination of features that they have available on their site. So their overall value is going to be nearly impossible to beat.

Besides their amazing value, the actual features that they include are very useful and not all companies included all of the features that they offered. For the pricing and the features, nobody else came close.
Lucky Orange is a great solution for anyone wanting to learn more about their users, which should be everyone! It's great for user tracking which helps to solve issues and optimize your website and for anyone that wants a live chat where they can see their users' screen live time as well!