A solid product to help find your website’s weaknesses.
Updated May 02, 2022

A solid product to help find your website’s weaknesses.

CalDon Preece | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucky Orange

We use Lucky orange to run a survey for post subscription sign-up. We also use it to review user behavior on our website to improve our purchase funnel conversion rate. It helps us identify specific parts of our website that aren’t performing as expected or that confuse users. When used in conjunction with Google Analytics event tracking we can pinpoint User behaviors that make users more likely to convert.

Pros

  • User screen recording
  • Heat mapping
  • Event tracking
  • Simple surveys

Cons

  • Doesn’t work well with single page apps
  • Loads the page dynamically so if had made changes to the page reporting is messy
  • Overall cost structure needs work for larger businesses.
  • Video recordings
  • Heat maps
  • Helped guide cro efforts in purchase funnel.
  • Helped us understand user behavior on our website.
  • While not directly attributable to Lucky Orange, insights gained from the heat map, customer videos and survey’s helped us double our business in 2021
If you just need general website data then you really can’t beat Google Analytics on cost but you can’t get the depth of data from GA I’ve used tag manager in the past to generate similar data which isn’t worth the work. Hotjar is pretty much the same and honestly it really just comes down to price.

Do you think Lucky Orange delivers good value for the price?

Yes

Are you happy with Lucky Orange's feature set?

Yes

Did Lucky Orange live up to sales and marketing promises?

Yes

Did implementation of Lucky Orange go as expected?

Yes

Would you buy Lucky Orange again?

Yes

Due to its price structure lick your ages best for smaller businesses it’s actually rather affordable. It also works best on WordPress Squarespace or Shopify websites. I would recommend that someone be in charge of managing the interface and be responsible for watching user behavior videos or you will lose out on Valuable insights. This product doesn’t want itself all that well two single page apps or websites with lots of website visitors one thing I wish that they would’ve let us do is only capture videos if a user did a specific action. Another issue is that the videos only were saved for 30 days.

Using Lucky Orange

4 - We use Lucky Orange's polls to get more information about our users behaviors. This is used by our marketing department to better understand the impact of our marketing efforts.

Our CRO and development teams use the screen recording function to understand user behavior and make improvements particularly for our onboarding process.

1 - Installation is really easy and can be done with very little knowledge of code. Though some of the more in depth features require a little more understanding of how your website works.

Anyone familiar with google tag manager will have a pretty easy time setting up and maintaining lucky orange.
  • Heatmaps
  • User recordings
  • event monitoring
  • onboarding poll
  • Onboarding polls
  • Onboarding flow optimization
  • Get website feedback
  • Provide more immediate and personal support
The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge.

In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.

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