Great value for a great product
November 07, 2019

Great value for a great product

Scot Chandler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucky Orange

We have used it to get a solid overview of site visitor's behaviors on our client's website. Mainly used within the optimization group. Lucky Orange lets us see the level of engagement site visitors have and through the recordings, we can visualize any issues they encounter prior to dropping off or abruptly exiting the site.
  • Great visual interface. Helps us to zero in on what we need to do our job.
  • Easy set up for adding pages to heatmaps and recordings. Comprehensive interface for viewing results.
  • Reasonable pricing. Our clients enjoy the low entry price to be able to see just how valuable the product is.
  • Deletes older data that we sometimes like to go back and reference. It would be nice to access an archive.
  • Sometimes we get too many recordings that are very similar to one another. Would be nice to have a filter to reduce similar recordings.
  • Helped quite a bit invalidating page designs by illustrating where people navigate and how far down the page they're willing to go.
  • Uncovers issues on various devices (via Recordings) that Google Analytics could only point to. Useful firsthand evidence.
  • Has been invaluable in showing clients things about their sites they weren't aware of.
Lucky Orange and Hotjar are pretty similar in a lot of ways. One element that Lucky Orange definitely leads in is pricing. Much better and easily justified price points. Ultimately, it comes down to whether or not a new client has already had experience with one or the other and whether they're willing to switch to Lucky Orange if they're not already using it, based upon price.
Good, timely responses from knowledgeable support team members.

Do you think Lucky Orange delivers good value for the price?

Yes

Are you happy with Lucky Orange's feature set?

Yes

Did Lucky Orange live up to sales and marketing promises?

Yes

Did implementation of Lucky Orange go as expected?

Yes

Would you buy Lucky Orange again?

Yes

Very appropriate for most companies wanting to get some insight into what their visitors are doing and how engaged they are with the site, beyond the standard stats derived from most web analytics applications. Especially good for providing illustrations to teams in the company that doesn't have a lot of insight into how the site is being used by daily visitors. I haven't encountered too many places where it's not appropriate or relevant. It has been very useful for us so far.