12 Ratings
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Score 6.9 out of 100
49 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
LexisNexis InterAction
3.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
LexisNexis InterAction
3.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
LexisNexis InterAction
3.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
LexisNexis InterAction
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

LexisNexis InterAction
8.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
LexisNexis InterAction
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
LexisNexis InterAction
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
LexisNexis InterAction
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
LexisNexis InterAction
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

LexisNexis InterAction
4.7
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

LexisNexis InterAction
4.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
LexisNexis InterAction
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

LexisNexis InterAction
4.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
LexisNexis InterAction
4.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
LexisNexis InterAction
5.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

LexisNexis InterAction
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

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