What users are saying about
54 Ratings
12 Ratings
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Score 6.9 out of 100
54 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Sage CRM
9.5
Customer data management / contact management
LexisNexis InterAction
8.0
Sage CRM
10.0
Workflow management
LexisNexis InterAction
3.0
Sage CRM
10.0
Territory management
LexisNexis InterAction
3.0
Sage CRM
10.0
Opportunity management
LexisNexis InterAction
5.0
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Sage CRM
10.0
Interaction tracking
LexisNexis InterAction
3.0
Sage CRM
10.0
Channel / partner relationship management
LexisNexis InterAction
6.0
Sage CRM
10.0
Contract management
LexisNexis InterAction
Sage CRM
5.6
Quote & order management
LexisNexis InterAction
Sage CRM
10.0

Customer Service & Support

LexisNexis InterAction
8.7
Sage CRM
10.0
Case management
LexisNexis InterAction
8.0
Sage CRM
10.0
Call center management
LexisNexis InterAction
9.0
Sage CRM
10.0
Help desk management
LexisNexis InterAction
9.0
Sage CRM
10.0

Marketing Automation

LexisNexis InterAction
8.0
Sage CRM
10.0
Lead management
LexisNexis InterAction
7.0
Sage CRM
10.0
Email marketing
LexisNexis InterAction
9.0
Sage CRM
10.0

CRM Project Management

LexisNexis InterAction
4.7
Sage CRM
10.0
Task management
LexisNexis InterAction
5.0
Sage CRM
10.0
Billing and invoicing management
LexisNexis InterAction
4.0
Sage CRM
10.0
Reporting
LexisNexis InterAction
5.0
Sage CRM
10.0

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Sage CRM
10.0
Forecasting
LexisNexis InterAction
4.0
Sage CRM
10.0
Pipeline visualization
LexisNexis InterAction
4.0
Sage CRM
10.0
Customizable reports
LexisNexis InterAction
5.0
Sage CRM
10.0

Customization

LexisNexis InterAction
4.3
Sage CRM
10.0
Custom fields
LexisNexis InterAction
4.0
Sage CRM
10.0
Custom objects
LexisNexis InterAction
4.0
Sage CRM
10.0
Scripting environment
LexisNexis InterAction
4.0
Sage CRM
10.0
API for custom integration
LexisNexis InterAction
5.0
Sage CRM
10.0

Security

LexisNexis InterAction
8.0
Sage CRM
10.0
Single sign-on capability
LexisNexis InterAction
8.0
Sage CRM
10.0
Role-based user permissions
LexisNexis InterAction
8.0
Sage CRM
10.0

Social CRM

LexisNexis InterAction
4.5
Sage CRM
10.0
Social data
LexisNexis InterAction
4.0
Sage CRM
10.0
Social engagement
LexisNexis InterAction
5.0
Sage CRM
10.0

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Sage CRM
10.0
Marketing automation
LexisNexis InterAction
5.0
Sage CRM
10.0
Compensation management
LexisNexis InterAction
5.0
Sage CRM
10.0

Platform

LexisNexis InterAction
5.0
Sage CRM
10.0
Mobile access
LexisNexis InterAction
5.0
Sage CRM
10.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Performance

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

In-Person Training

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Sage CRM
9.0

Likelihood to Renew

LexisNexis InterAction
Sage CRM
5.1

Usability

LexisNexis InterAction
Sage CRM
8.3

Performance

LexisNexis InterAction
Sage CRM
8.2

In-Person Training

LexisNexis InterAction
Sage CRM
7.0

Implementation Rating

LexisNexis InterAction
Sage CRM
8.0

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