Lighthouse 360 vs. Open Dental Software

Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!

Incentivized

Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.

• templates for email campaigns
• minimal glitches
• good customer service

Incentivized

• User Interface is simple to learn
• Integrates well with all imaging programs
• Support techs are amazing, and remember your name when you call
• It's cheaper than almost all alternatives, but the value is higher
• Lots of plug-ins are available
• Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
• Lots of reports to choose from, or you can make your own

• The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
• The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
• We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Incentivized

• Open Dental [Software] has issues when users try to open more than one window at a time.
• There is no way to copy/paste provider schedules, so you have to schedule each day individually.

Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.

Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.

Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.

Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.

Incentivized

Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.

• Keeping our schedule is a huge success
• Keeping our patients informed of our office specifics is another area of success
• Love how easy it is to respond to a patient regarding a text

Incentivized

• The cost of Open Dental is minimal, so ROI is huge.