Lighthouse 360 vs. WAVE Web Accessibility Evaluation Tool vs. Weave

Truly love and appreciate the templets that we can use to send out office specific emails - Also the openings on a schedule notifications are great to get the schedule full - we use it daily!

Incentivized

This is pretty middle of the road. It does a good job of picking out some of the low-hanging fruit, but it's not going properly evaluate semantic structure and will pop several false positives. Additionally, the tools are incomplete. For instance, the contrast editor will allow you to test your colors with sliders so you can get the closest color that passes; however, that isn't how color palettes work, you generally don't get to change a companies palette without a lot of pain; furthermore, there is no ability to adjust the font-size and both font-size AND color are used to determine contrast requirements. Oh, and they use points VS pixels...nobody is using points on the web even if the ADA uses them in their fairly dated guidelines. Text from the actual contrast editor "Text is present that has a contrast ratio less than 4.5:1, or large text (larger than 18 point or 14 point bold) has a contrast ratio less than 3:1.". 14pt = 18.66 pixels, so I can see their logic even if I don't agree with it

Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave

Incentivized

• templates for email campaigns
• minimal glitches
• good customer service

Incentivized

• Provides report of errors for you
• Explains what needs to be fixed so you know why
• Shows the errors next to each item on your website so you can see which one they mean

Incentivized

• VOIP Phone System
• Automated Appointment Reminders
• Phone Call Analytics
• Flexible customization options for phone system and appointment reminders
• Inbound customer phone call and text message management
• Auto-reply via text message from missed call
• Phone call recordings for quality control
• Integrated Fax

Incentivized

• The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
• The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
• We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Incentivized

• Sometimes the automated functions miss things or are mis-triggered
• I would like it to link out to more in-depth reading on issues and resolving them
• I would love it if it generated a PDF report to send people.

Incentivized

• Analytics and Reporting
• Email Communications
• System Reliability

Incentivized

Lighthouse does not offer as many features as NexHealth which is why we are making the switch to NexHealth currently. Solutionreach was not as good as Lighthouse.

Incentivized

For this, I'm speaking specifically to the Siteimprove browser plugin. The Siteimprove plugin: Allows to filter on guideline level Catches a few more errors than WAVE Web Accessibility Evaluation Tool, but comes pretty close But, both do a great job in all other aspects WebAIM shines in its simplicity of overlaying of errors and warnings on the page. I think its real benefit is a lower learning curve on understanding how to use the tool

Incentivized

Better phone systems than Comcast. More streamlined and easier to use than Solutionreach with a more focused feature set. Integrates with Nextech. Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience

Incentivized

• Keeping our schedule is a huge success
• Keeping our patients informed of our office specifics is another area of success
• Love how easy it is to respond to a patient regarding a text

Incentivized

• It has led us to be more inclusive and accessible in our website
• We have more website visitors
• We have had positive comments about our website in terms of being accessible

Incentivized

• Flexible control over phone system and call groups and routing
• Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP
• Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish)
• Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times

Incentivized