What users are saying about
14 Ratings
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Score 8.4 out of 100
5 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Lightspeed Retail

Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
Bret Birdsong | TrustRadius Reviewer

NCR Counterpoint

NCR CP is well suited for high volume retailers of any kind. It's also suited for retail chains with multiple brick and mortar stores. With the latest SQL server technology, database synchronization works very well, and this allows a multi-store operation to have all their data available from a hub or from all stores if they choose. That's a great feature for big retailers. The tight Magento platform integration - though expensive to develop - is a huge sell point for anyone looking for a proper online presence that ties in neatly with your backend POS system. One area where NCR CP is not good is for the smaller retailers. I would say anything less than 6 registers and this software/hardware solution would be too expensive to justify and/or recover the investment.
Vin Campbell | TrustRadius Reviewer

Pros

Lightspeed Retail

  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
Jeremy Smith | TrustRadius Reviewer

NCR Counterpoint

  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
Vin Campbell | TrustRadius Reviewer

Cons

Lightspeed Retail

  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
Anonymous | TrustRadius Reviewer

NCR Counterpoint

  • Their wireless solution only works on Android, so they need to get this working better on iOS too.
  • Their mobile solution only works on iOS, so they need to get this working on Android.
  • I'd like to see a built-in scale integration. E-Plum works well, but it's 3rd party.
Vin Campbell | TrustRadius Reviewer

Support Rating

Lightspeed Retail

Lightspeed Retail 6.6
Based on 3 answers
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.
Anonymous | TrustRadius Reviewer

NCR Counterpoint

No score
No answers yet
No answers on this topic

Alternatives Considered

Lightspeed Retail

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Damon Gabriel | TrustRadius Reviewer

NCR Counterpoint

We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
Vin Campbell | TrustRadius Reviewer

Return on Investment

Lightspeed Retail

  • It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
  • We have not had any instances of outage of the server. This was not the case with the last system we used.
Bret Birdsong | TrustRadius Reviewer

NCR Counterpoint

  • We upgraded from an older POS system - one that really had no place in a busy retail atmosphere - so right there, every dollar spent on a proper system was what you can say - well spent.
  • The feature set of the software solution is very robust, and you get it all - no modular buys here. Whether you use it all is another story, and training can get quite expensive! But out of the box - with install and rollout help form you partner - you get a full on system that gives quite a lot of bang for the buck.
  • The only negative ROI I can see is with the NCR hardware. We went all in through an official partner, and we also went all in on the hardware side of the solution. That said - the NCR name brand hardware is expensive, and therefor will take the longest to recoup. However - being on the full hardware replacement plan means that we'll always have the newest - and guaranteed working - hardware. We'll have to see over time is this proves to be negative or not. So far, after about 2 years solid use - no issues to report on the stations or virtually any of the peripherals.
Vin Campbell | TrustRadius Reviewer

Pricing Details

Lightspeed Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NCR Counterpoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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