Lightspeed Retail vs. ZhenHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightspeed Retail
Score 9.1 out of 10
N/A
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A
ZhenHub
Score 9.1 out of 10
Small Businesses (1-50 employees)
ZhenHub enables retailers to execute global logistics operations. Their software is used to manage inventory and orders, track packages and fulfill orders.
$0
50 online orders / month, 1 eCommerce Integration, 1 Warehouse, 1 User
Pricing
Lightspeed RetailZhenHub
Editions & Modules
Basic
$79.00 ($69.00)
per month (when billed annually)
Starter
$119.00 ($99.00)
per month (when billed annually)
Standard
$139.00 ($119.00)
per month (when billed annually)
Advanced
$189.00 ($169.00)
per month (when billed annually)
Pro
$259.00 ($229.00)
per month (when billed annually)
Enterprise
Contact Sales
Basic Plan (Free)
$0
50 online orders / month, 1 eCommerce Integration, 1 Warehouse, 1 User
Starter Plan
29 USD
1,500 online orders / month, 200 shipment tracking / month, 2 eCommerce Integrations, 2 Warehouses, 2 Users, ZhenHub Fulfillment Centers
Standard Plan
69 USD
10,000 online orders / month, 1,500 shipment tracking / month, 3 eCommerce Integrations, 5 Warehouses, 15 Users, ZhenHub Fulfillment Centers
Professional Plan
179 USD
30,000 online orders / month, 3500 shipment tracking / month, 5 eCommerce Integrations, 15 Warehouses, 20 Users, ZhenHub Fulfillment Centers
Offerings
Pricing Offerings
Lightspeed RetailZhenHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lightspeed RetailZhenHub
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Lightspeed RetailZhenHub
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Score 9.1 out of 10
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Score 8.0 out of 10
SAP Cloud ERP
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Score 8.5 out of 10
Enterprises

No answers on this topic

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User Ratings
Lightspeed RetailZhenHub
Likelihood to Recommend
7.7
(13 ratings)
9.1
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(4 ratings)
-
(0 ratings)
User Testimonials
Lightspeed RetailZhenHub
Likelihood to Recommend
Lightspeed
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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ZhenHub Technologies Ltd.
It is well suited for ecommerce that run a Shopify platform.
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Pros
Lightspeed
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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ZhenHub Technologies Ltd.
  • Best pricing.
  • Best and fastest integration.
  • Fast response to problems.
  • No implementation fees.
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Cons
Lightspeed
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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ZhenHub Technologies Ltd.
  • More transparency with which warehouses are they using.
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Usability
Lightspeed
Simply well designed with obvious icons per component, making it easy to interface with.
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ZhenHub Technologies Ltd.
No answers on this topic
Support Rating
Lightspeed
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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ZhenHub Technologies Ltd.
No answers on this topic
Alternatives Considered
Lightspeed
Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
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ZhenHub Technologies Ltd.
Zhenhub has the best pricing, automated integration and fast-response customer service. They are a technological company in a very old industry.
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Return on Investment
Lightspeed
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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ZhenHub Technologies Ltd.
  • Not that much as we finally decided to develope the British market in the future (where it was supposed to be used).
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ScreenShots

ZhenHub Screenshots

Screenshot of Data Validation - missing addresses, phone numbers or incorrect contact information, we will provide automatic validation and verificationScreenshot of Automated Notifications - once tracking numbers are entered, automated notifications will be sent to your customerScreenshot of Reporting and Data Analytics - quick overview of your entire operation and drill down into the detailsScreenshot of Quick Add Customers into your contact listScreenshot of Global Shipment Tracking - visual world map of all your shipmentsScreenshot of Order Management - once your customer makes a purchase the order is automatically pulled through