Lingo vs. Net2Phone

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you

Incentivized

As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.

Incentivized

• User friendly, easy to see what needs to be done for each retail partner and completing all required documents
• Its price is competitive compared to other options
• Nice that they don't send a million update and confirmation emails like some platforms

Incentivized

• Rolls calls over to multiple phones in succession after a designated number of rings.
• Allows full access to voicemail and all settings through the app on your cell phone.
• One set same bill every month. No more long distance charges!
• Easy to block phone numbers (robocalls)
• Individual user login and setup for personalized functions
• Easy to use personalized hold music

Incentivized

• Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
• ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
• Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents

Incentivized

• I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
• Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
• service support to be improved.

Incentivized

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.

Incentivized

Price, availability when ordering it, start-up amount of users

Incentivized

• It helps us save money on EDI processing
• It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
• We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated

Incentivized

• Hard to quantify.
• We seem to get more clear voice mails
• The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time

Incentivized