Ultimate Small Package For Calling & Support
December 07, 2022
Ultimate Small Package For Calling & Support
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- N2P Remote
- Microsoft Teams Direct Routing
- Integration with Zoho
Overall Satisfaction with Net2Phone
If we see Net2Phone at our level , its one of the best VoIP application whereas it not only gives you the VoIP calling but a lot of features like integeration with other applications like Teams/Zoho etc , Remote access, web calling and much more. It was difficult to manage and support users remotely as we are in MS projects, but after using it our life changed and instead of using multiple apps we can now use same app to talk to user & support remotely along with other usable features. I don't think any other VoIP app is having so many features in the market at single point.
- Web Calling
- Remote Access
- Auto attendant
- Unlimited International Calling
- I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
- Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
- service support to be improved.
- Reduced time of support to our users
- Problems if it hangs once and can be time consuming to restore you task in in between anything
- Not sure about ROI but for the organization it should have benn reduced as using only 1 application now instead of 2 or 3.
- Zoom and GoTo Connect
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides.
And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
Do you think Net2Phone delivers good value for the price?
Yes
Are you happy with Net2Phone's feature set?
Yes
Did Net2Phone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Net2Phone go as expected?
I wasn't involved with the implementation phase
Would you buy Net2Phone again?
Yes