LiveAgent vs. Ozonetel
LiveAgent vs. Ozonetel
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Ozonetel | N/A | Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns. | $30 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Ozonetel | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Ozonetel | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Ozonetel | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Ozonetel | |
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Likelihood to Recommend | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Pros | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Cons | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Usability | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Support Rating | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Implementation Rating | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
Return on Investment | QualityUnit, LLC | Ozonetel Communications No answers on this topic |
ScreenShots | LiveAgent Screenshots |