LiveAgent vs. Supportbench
LiveAgent vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Supportbench | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Supportbench | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Supportbench | |
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Likelihood to Recommend | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Pros | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Cons | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Usability | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Support Rating | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Implementation Rating | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
Return on Investment | QualityUnit, LLC | Supportbench Service Inc. No answers on this topic |
ScreenShots | LiveAgent Screenshots | Supportbench Screenshots |