LiveHelpNow vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LiveHelpNow
Score 8.2 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Mojo Helpdesk
Score 9.6 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
LiveHelpNowMojo Helpdesk
Editions & Modules
No answers on this topic
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
LiveHelpNowMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Features
LiveHelpNowMojo Helpdesk
Self Help Community
Comparison of Self Help Community features of Product A and Product B
LiveHelpNow
10.0
1 Ratings
25% above category average
Mojo Helpdesk
10.0
1 Ratings
25% above category average
External knowledge base10.01 Ratings10.01 Ratings
Internal knowledge base10.01 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
LiveHelpNow
10.0
1 Ratings
26% above category average
Mojo Helpdesk
10.0
1 Ratings
26% above category average
Social integration10.01 Ratings10.01 Ratings
Email support10.01 Ratings10.01 Ratings
Help Desk CRM integration10.01 Ratings10.01 Ratings
Customer portal00 Ratings10.01 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
LiveHelpNow
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
22% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Best Alternatives
LiveHelpNowMojo Helpdesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LiveHelpNowMojo Helpdesk
Likelihood to Recommend
9.5
(2 ratings)
10.0
(1 ratings)
User Testimonials
LiveHelpNowMojo Helpdesk
Likelihood to Recommend
LiveHelpNow
It's great for sales, customer service, and tech support.
Read full review
Metadot Corporation
For a small business it is a very good value.
Read full review
Pros
LiveHelpNow
  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Read full review
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
LiveHelpNow
  • None at this time.
Read full review
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review
Alternatives Considered
LiveHelpNow
No answers on this topic
Metadot Corporation
Price and customer service.
Read full review
Return on Investment
LiveHelpNow
  • LiveHelpNow is a very affordable source for acquiring leads
Read full review
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

Mojo Helpdesk Screenshots

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