What users are saying about
5 Ratings
2 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

LiveHelpNow

It's great for sales, customer service, and tech support.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

For a small business it is a very good value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Self Help Community

LiveHelpNow
10.0
Mojo Helpdesk
10.0
External knowledge base
LiveHelpNow
10.0
Mojo Helpdesk
10.0
Internal knowledge base
LiveHelpNow
10.0
Mojo Helpdesk
10.0

Multi-Channel Help

LiveHelpNow
10.0
Mojo Helpdesk
10.0
Social integration
LiveHelpNow
10.0
Mojo Helpdesk
10.0
Email support
LiveHelpNow
10.0
Mojo Helpdesk
10.0
Help Desk CRM integration
LiveHelpNow
10.0
Mojo Helpdesk
10.0
Customer portal
LiveHelpNow
Mojo Helpdesk
10.0

Incident and problem management

LiveHelpNow
Mojo Helpdesk
9.8
Organize and prioritize service tickets
LiveHelpNow
Mojo Helpdesk
10.0
Expert directory
LiveHelpNow
Mojo Helpdesk
10.0
Subscription-based notifications
LiveHelpNow
Mojo Helpdesk
10.0
ITSM collaboration and documentation
LiveHelpNow
Mojo Helpdesk
9.0
Ticket creation and submission
LiveHelpNow
Mojo Helpdesk
10.0
Ticket response
LiveHelpNow
Mojo Helpdesk
10.0

Pros

LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
Daniel Gotlieb | TrustRadius Reviewer

Mojo Helpdesk

  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Anonymous | TrustRadius Reviewer

Cons

LiveHelpNow

  • None at this time.
Anonymous | TrustRadius Reviewer

Mojo Helpdesk

  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LiveHelpNow

No answers on this topic

Mojo Helpdesk

Price and customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads
Daniel Gotlieb | TrustRadius Reviewer

Mojo Helpdesk

  • Our company’s improved customer support response times and expert service has helped us make money.
Anonymous | TrustRadius Reviewer

Screenshots

LiveHelpNow

Pricing Details

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveHelpNow Editions & Modules

Additional Pricing Details

Mojo Helpdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Mojo Helpdesk Editions & Modules

Edition
Mini Me$01
Professional$291
Enterprise$991
Unlimited$3992
  1. Includes 10 agents
  2. Unlimited agents
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LiveHelpNow
9.5
Mojo Helpdesk
9.0

Add comparison